Santander UK has today officially opened its new Belfast HQ, at City Quays 3, 25 years after its predecessor, Abbey National, first set up base in the city. 
Santander is the first organisation to take up residence in the City Quays 3 site, following a 20-week refit across the two floors that it will call home. City Quays 3 will house more than 560 people, the majority of whom speak directly to Santander’s customers every day, helping over 150,000 every month on the phone, on social media and on live chat.  
Cutting the ribbon at the opening, Enrique Alvarez, CEO of Retail and Business Banking, Santander UK said: “It’s fantastic to be here today to celebrate the opening of our new home, City Quays 3. The work of the people based here is at the very heart of what we at Santander stand for – talking to our customers every day to help, support and advise them.” 
Colleagues from Belfast attended the opening, some of whom had been with the bank from when it first set up base in Belfast, in Mays Meadow, in March 1999.  
One such colleague, Kerry Beggs, began her career with the bank in March 1999 as a Customer Service Adviser and is now Santander UK’s Head of Voice Interactions. 
Commenting on the day, Kerry said: 
“It feels like a lifetime ago since I proudly took up my role as ‘customer service adviser’ and walked through the doors of our then ‘new’ residence, Mays Meadow. It’s great to see so many people come together to mark the next chapter in Santander’s story, not just celebrating the amazing new site but also a quarter of a century of Santander’s roots in Belfast.”   

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Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 31 December 2023, the bank had around 19,800 employees and serves around 14 million active customers, 7 million digital customers via a nationwide 444 branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the FCA and the PRA in the UK. Santander UK plc customers’ eligible deposits are protected by the FSCS in the UK.  
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain. It has a meaningful presence in 10 core markets in the Europe, North America and South America regions, and is one of the largest banks in the world by market capitalization. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. At the end of 2023, Banco Santander had €1.3 trillion in total funds, 165 million customers, 8,500 branches and over 212,000 employees.