SANTANDER OPENS FIRST OF NEW CUSTOMER-CENTRIC BRANCHES

12 December 2016

  • A range of tailored services give customers the choice of how they want to bank
  • State of the art digital facilities alongside a customer focussed design
  • Stronger emphasis on community led initiatives

Santander UK has opened the first of its newly designed customer-centric branches in Tottenham Court Road offering state of the art digital facilities, and an innovative design to place the customer at the centre.

Customers entering the new branch will be greeted in a special reception area and directed to a range of tailored services so they can decide how they want to bank. Facilities include Express Banking with a new ATM wall, counter services for more secure transactions, private interview rooms as well as online banking via new digital workstations.

Martin Bischoff, Managing Director of Santander Retail Distribution said: “The world is changing and so is the way we bank. We wanted to create a branch that is designed around how our customers want to bank; combining traditional banking with modern facilities that places customers at the centre. The new branches offer improved services, an enhanced banking experience and better reflect the needs of the local community.”

The branch also offers a range of state of the art digital services which include access to free wifi, special customer tablets, and digital ATMs, with four inside the branch and a further one accessible 24hrs.

A contemporary seating area with a large video wall provides customers with the bank’s latest initiatives, this includes tips, such as how to avoid being the victim of a scam, as well as up-to-date information on products and services. There is also a personalised picture wall showing the branch’s role in its local community with details of the different initiatives the bank is supporting such as the Santander Foundation grants, Community Days, volunteering and fundraising activities.

The newly designed branch, officially opened by the bank’s Head of Retail and Business Banking and Deputy CEO Javier San Felix, is the first in a series of 20 branches set to be refurbished with the new design in 2017.

To celebrate the branch opening, the bank ran a #SpintoWin competition in Tottenham Court Road on 9th December; where members of the public participated in a special digital game available on tablets. There was also a range of prizes up for grabs including cash prizes of up to £123, available to collect from the branch where staff were also handing out goodies to all visitors. The branch is located at 164-167 Tottenham Court Rd, London W1T 7JE.

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About Us

Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. As at 30 June 2016, the bank serves around 14 million active customers with c. 20,000 employees and operates through 841 branches (which includes 58 university branches) and 69 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.

Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, based in Spain, with a meaningful market share in 10 core countries in Europe and the Americas. Santander is among the world’s top banks by market capitalization. Founded in 1857, Santander had EUR 1.52 trillion in managed funds, 12,500 branches and 190,000 employees at the close of June 2016. In the first half of 2016, Santander made underlying profit of EUR 3,280 million.

Media Enquiries
Lara Lipsey T: 020 7756 4518 M: 07713 560 209 E: lara.lipsey@santander.co.uk
Andy Smith T: 020 7756 4212 M: 07824 473 338 E: andy.g.smith@santander.co.uk

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