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Online Business Banking

Open whenever you need us

Wherever you are, whatever time it is, as long as you have an internet connection, you can log on to Online Business Banking and manage your accounts.

Log on any time to:

  • See your business and your own personal accounts in one place

  • make payments

  • ask us questions

  • view and set up free email and text alerts

  • request statements, cheque books and paying in envelopes 

And so much more.

If you already have log on details for personal banking we will send you new details for business banking. These new details will allow you to see personal and business accounts in one place.
 
What's more, we want to make Online Business Banking easy to use, so in the 'How to use Online Business Banking' section below you'll find comprehensive instructions on how exactly to navigate to where you need to go.

You can also watch our online videos for more help and guidance.

Register today

Call 0800 731 6666. We're open Monday to Friday 8am to 9pm, and Saturday 8am to 2pm.

Remember, when you've received your log on details, they're for your own personal use. If you'd like your employees to be able to see your business transactions within Online Business Banking you must request separate log on details using a change of details form Opens in a new window

Whether it's 1pm or 1am, you can manage your business banking when it's convenient for you, with secure Online Business Banking.

You can manage your business current accounts, and any personal accounts you hold, from the same screen. The more accounts you have with us the more you can do - depending on your accounts and products you can:
 
View

  • See your business and your own personal accounts in one place

  • Search for payments you’ve made

  • See what you’ve done in your online session

Transact

  • Make payments to people and companies

  • Transfer money between your accounts

  • Use multiple payments for salary runs

Manage

  • Set up free email or text alerts

  • Organise your Direct Debits

  • Request and activate new cards

  • Order new chequebooks, paying in books, cards, PINs and statements

  • Ask us about any of your accounts using Secure Messaging

  • Allow employees to see your business transactions within Online Business Banking using their own log on details. These can be added once your account is open

Stay safe

  • Block access to your accounts online or switch to view only access

  • Update your security settings (Password, Security Number, image, phrase and PINs)

  • Find details of how to report lost or stolen cards

You're safe

To keep you secure, we use industry-standard security and encryption, plus lots more.

  • You choose a unique image and phrase
    You see this every time you log on to reassure you that you're on our genuine site.

  • One Time Passcode for extra security
    When you do certain transactions - such as new payments or changes to your personal details - we text you a code (known as a One Time Passcode Find out more or OTP) for you to enter online. This lets us know it's you with no need for a separate card reader.

  • Log on details
    You should never share your details with anyone else and for your security you can ask for separate log on details for your employees, so that they can see your business transactions.

 

How do I get in?
If you already have personal banking log on details but want to use Online Business Banking you do need to get in touch with us to request separate business log in details. When you log on to Online Business Banking you’ll then be able to see both business and personal accounts on the same screen.

Resetting your log on details
If you already have Online Business Banking log on details but need to reset your Password/ Passcode or Security Number /Registration Number, call us on 0800 731 6666. We're open 8am to 9pm Monday to Friday and 8am to 2pm Saturdays.

Your questions answered
If you have a question, check our Frequently Asked Questions below or call our dedicated Online Business Banking helpdesk on 0800 731 6666. It's open 8am to 9pm Monday to Friday and 8am to 2pm Saturdays.

View our call charges
 

Register today
Simply call 0800 731 6666. We're open 8am to 9pm, Monday to Friday and 8am to 2pm on Saturday.

View our call charges

Employee access
To allow employees to see your business transactions within Online Business Banking with their own log on details, please fill in the relevant section of the change of details form Opens in a new window, then return it to us at the address given on the form.

Remember, when you've received your log on details, they're for your own personal use.
 

How to use Online Business Banking

  • To help make Online Business Banking as easy to use as possible it is separated out into identifiable 'tabs' along the top of the screen, such as 'Payments and Transfers', 'Account Services' and 'My Details'. 

     

    Within each tab, a left-hand-side menu helps you navigate to specific tasks. If you have several accounts, just select the account you want to work on from the home screen.

  • Check your accounts between dates over the last 7 years.

    • Go to the My Accounts & Transactions tab

    • Go to 'View transactions'

    • Use the dropdown menu to select the account you'd like to view transactions for

    • You can also view transactions by amount or type using the 'advanced search' link in the middle of the page. To view transactions between specific dates use the date boxes next to 'show transactions'

  • These are your Bank Identifier Code and International Bank Account Number - often required for international transactions.

    • Click on the 'Account Services' tab

    • Go to 'Account requests' on the left hand menu

    • Go to 'View details' (BIC and IBAN)

    • You can change the account you view your BIC and IBAN details for using the drop down menu

  • Check what charges (such as Unarranged Overdraft fees) have been attached to your accounts.

    • Go to the 'My Accounts & Transactions' tab

    • Click 'View charges' in the left hand menu

  • Check out what you've done in your online session in case you've forgotten anything.

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services' in the left hand menu

    • Go to 'Online services'

    • Go to 'View online activity'

  • Get a new card when you need one.

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services'

    • Go to the 'Order a replacement debit card' or ‘Order a replacement credit card’ under the 'card services' headings

  • Get your card working once you've received it.

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services'

    • Under 'card services' select either 'Activate a new debit card' or 'Activate a new credit card'

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

  • Get a new PIN posted to your registered address if you have forgotten yours.

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services' in the left hand menu

    • Under 'card services' select either 'Request a new debit card PIN' or 'Request a new credit card PIN'

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

Frequently asked questions

  • If you’ve just lost or forgotten your ID you can retrieve it instantly online. Click on ‘Forgotten your log on details?’ from the Log on screen.

     

    To reset your log on details, call 0800 731 6666. We're open 8am to 9pm Monday to Friday and 8am to 2pm on Saturday. We'll confirm your identity, then send new security details to your registered home address.

  • If you're having technical problems, call our Online Banking Helpdesk on 0800 169 6677, or +44 1908 238 013 if you’re outside the UK. We're open 8am to 9pm Monday to Friday and 8am to 2pm on Saturday.

  • They'll be able to see your business transactions within Online Business Banking using their own log on details. Your employee won’t be able to make transactions on your business account. If your employee is also a Santander personal banking customer, they'll be able to see their own personal accounts, along with your business accounts in the same place.

  • If you'd like to remove an employee’s access to your Online Business Banking, you can fill in a change of details form. Once the form has been processed, the employee will no longer have access to your account. If you want to reinstate their access, you'll need to complete and return the change of details form Opens in a new window again.
     

  • If you have a joint account you can only change your own name or address within Online Banking. If both names or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details. Log on and update your details instantly from within the "My Details & Settings" tab.

    • Choose 'Change personal details' from the left hand menu and then click 'Change address‘.

    • Enter your new details (including postcode) and follow the onscreen instructions.

    • Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.

  • Can’t find what you are looking for? Find more on the FAQs page.

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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.