Your money, your way – banking when it suits you
Already an Online Banking customer? You may notice we've made some changes. We've listened to your feedback and made it easier for you to read the site and find your way round. Don’t worry though, you don't have to do anything differently. Simply log on as usual.
Whether it's 1pm or 1am, you can manage your business and personal accounts whenever it’s convenient for you by logging on to secure Online Business Banking with your business log on details.
The freedom to do all this 24/7:
Check your balances and view up to 7 years of transactions.
See your business and personal accounts – including current accounts, savings and credit cards all in the same place.
Transfer money and pay bills.
Request and manage your overdraft.
Switch off paper statements for current accounts, savings and personal credit cards and view them online.
Update your personal information.
Set up free email and text alerts.
Email us safely using secure messaging.
Call 0800 731 6666. We're open 8am to 9pm, Monday to Friday and 8am to 2pm on Saturday.
Get the most out of Online Banking by learning about some of the more advanced things you can do.
Set up free alerts in Online Banking
There are a range of alerts to choose from, such as when a large deposit goes in, which you can use to tell you when you’ve been paid, or when your balance is running low, ideal for helping you to avoid charges.
Learn more about alerts
With up to 7 years of transactions on your current and savings accounts available to see in Online Banking, you no longer have to receive, file and sort through paper statements anymore. Plus you can view, download and print them 24/7.
Using secure messaging in Online Banking is the safest way to email us. Everything you send will be encrypted in a special code so it’s much safer than using your personal email which isn’t encrypted.
To set up new payments in Online Banking you will need to register your mobile number to your Online Banking account.
As extra security, you can only set up a new payment if you can enter a code we send to your mobile phone – a One Time Passcode.
You’ll also need to enter a code for other higher risk transactions such as changing your address.
To keep you secure, we use all the industry-standard security and encryption, plus lots more:
You choose a unique image and phrase
You see this every time you log on to reassure you that you’re on our genuine site.
Extra security around high-risk transactions
When you do higher risk transactions – such as new payments or changes to your personal details – we do an extra security check by sending you a code to your mobile which you need to enter online.
More about One Time Passcode
Free security software
For an extra layer of security, Trusteer Rapport works hand-in-hand with your antivirus software and you can download it free of charge.
More about our free security software
So long as you keep your details private and don’t intentionally share them with anybody, you’re completely covered by our Online and Mobile Banking Commitment.
More on our Online and Mobile Banking Commitment
How to do the basics
Whether you're using Online Banking for the first time or want a refresher on how to use it take a look at the Online Banking Help Videos.
Resetting your log on details
If you need to reset your Password/Passcode or Security/Registration Number, call us on 0800 731 6666. We're open 8am to 9pm, Monday to Friday and 8am to 2pm on Saturday.
Your questions answered
If you have a question, check our Online Banking frequently asked questions below or call our dedicated Online Banking helpdesk on 0800 917 9170. It's open 7am to 11pm Monday to Saturday and 9am to 9pm Sunday.
View our call charges
Simply call 0800 731 6666. We're open 8am to 9pm, Monday to Friday and 8am to 2pm on Saturday.
If you’ve just lost your ID, you can retrieve your ID instantly online
To reset your log on details, call 0800 731 6666. We're open 8am to 9pm Monday to Friday and 8am to 2pm on Saturday. We'll confirm your identity, then send new security details to your registered home address.
If you're having technical problems, call our Online Banking Helpdesk on 0800 169 6677, or +44 1908 238 013 if you’re outside the UK. We're open 8am to 9pm Monday to Friday and 8am to 2pm on Saturday.
If you have a joint account you can only change your own name or address within Online Banking. If both names or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details. Log on and update your details instantly from within the "My Details & Settings" tab.
Choose 'Change personal details' from the left hand menu and then click 'Change address‘.
Enter your new details (including postcode) and follow the onscreen instructions.
Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.
If you receive an email that asks for your personal security details, forward it to firstname.lastname@example.org
If someone may already have your personal security details
Call our Online Banking Helpdesk on 0800 169 6677, or +44 1908 238 013 if you’re outside the UK. We’re open 8am to 9pm Monday to Friday and 8am to 2pm on Saturday.
To help you spot suspicious emails, we always write our emails in a certain way:
We'll address you personally – not with Dear customer or with your email address
We include the last 3 digits of your postcode above the Santander logo
We never ask for confidential information – either in the email or by linking to a page that needs this information