Your money, your way – bank by phone 24/7
Just call 0800 9 123 123
With our UK-based team on hand until 11pm most nights, and an automated service when they go home, you can do your banking by telephone any day of the week at a time that’s convenient to you.
Between 7am and 11pm Monday to Saturday and 8am to 10pm on Sundays you can:
get answers to any queries you might have about your accounts
check your balance
order a statement
set up or cancel standing orders and Direct Debits
order a new card or PIN
At other times you can use the automated Telephone Banking service to check your balances or mini statements and make payments to people or companies you’ve paid before.
You’ll just need your Customer ID and Telephone Banking Number or your 16 digit card number and your date of birth to use this service.
If you have a debit card, you can use Telephone Banking now by entering the 16-digit number on your card and your date of birth.
If you don’t have a debit card
You can get a Customer ID and Telephone Banking Number by calling us on 0800 9 123 123 and pressing 9 to speak to us. We are available 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.
Using Telephone Banking is easy
When you call 0800 9 123 123 we'll ask you to enter your Customer ID and Telephone Banking Number or your 16 digit card number and your date of birth. Then simply follow the instructions to do your banking.