Help keep yourself safe from fraudsters by reducing their chances of getting hold of your information.
If you are ever unsure, we urge you to take your time, don’t be rushed. A genuine organisation will never rush you to take action on your account
|Never share a Santander One Time Passcode (OTP) with another person. Not even a Santander employee.|
|Never download software or let anyone log on to your computer or other devices remotely following or during a cold call.|
|Never enter your Online Banking details after clicking on a link in an email or text message.|
If you think you’ve been a victim of a fraud or a scam, or are concerned that you may have revealed personal or security details or information, please contact us immediately on 0800 9 123 123.
Your security is top of our priority list so we go to great lengths to protect you. Find out more about how we keep your accounts secure.
Hints and tips for making sure your banking details stay private.
Santander has joined other banks and companies in Take Five, an initiative led by Financial Fraud Action UK. Its aim is to encourage people to think about fraud, with five steps in mind. Take a look at the Take Five website to learn more.
It's free, has won awards for keeping customers' details secure and works with your existing anti-virus and firewall software. It can even protect you if your computer has a virus.
So long as you take the proper precautions whenever you bank online, you can relax because you're completely covered.
The campaign that's encouraging you to check that the people or organisations you share your details with are genuine.