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Account Alerts

Stay in the know.

Get an alert – take action

Our free text and email alerts let you stay up to date with what is happening in your accounts. Set up your alerts, then take action to manage your money in the best way, avoiding charges, staying on top of your bills and making the most of interest.

In many cases you’ll be able to take action on your alerts through Online Banking, but if you have questions we’d be happy to talk to you in your local Santander branch or over the phone

Get alerts by text, email or both for your current account, savings account and credit card.

Set up alerts 

You can set up alerts in Online and Mobile Banking, by visiting your local Santander branch or calling us on 0800 731 6666.

For Online Business Banking, go to 'Alerts' which you'll see on the left hand side of the screen as you scroll down, then follow the steps.

For Mobile Business Banking, select the account you want to set up alerts for and then go to the ‘Alerts’ section where you will see the 'Set up a new alert' button.

If you're not yet using Online Business Banking, please call 0800 731 6666 (7am to 9pm Monday to Friday or 8am to 2pm Saturdays).

If you're not yet using Mobile Business Banking either go to your app store and search for Santander Business Banking or we can send you a link directly to the app

Check out the different alerts you can set up by clicking on the current accounts, savings accounts and credit cards tabs.

Get an alert – take action

On the left hand side of the table you can see the different types of free text or email alerts you can set up for your current account; the right hand side of the table shows you the actions you could take when you receive the alerts.

 Alerts about your balance and payments  Actions
  • If your balance falls below an amount you choose...

 ...you can move money to cover a payment or discuss your overdraft options with us.
  • If your balance goes above an amount you choose...

  • If a deposit, equal to or above an amount you set, is made...

 ...you can talk to us about savings options for your excess money.
  • If a debit, equal to or above an amount you set, is made...

 ...you have the peace of mind of knowing that payments have gone through and you can tell us if you spot any fraudulent activity on your account.
  • An alert to show your weekly balance and recent transactions...

 ...can let you plan your spending with accurate knowledge of where your accounts stand.
 Alerts to help you avoid charges  Actions
  • If your account balance is close to your overdraft limit...

  • If your available balance won’t be enough to cover a standing order, Direct Debit or future-dated payment that is due to go out shortly...

  • If a payment hasn’t been paid because you didn’t have enough money in your account...

 ...you can move some money into your account or discuss your overdraft options with us.
  • If a payment that was authorised by you has been paid even though you had insufficient funds...

 ...you can transfer money to bring your account back into credit, or into your Arranged Overdraft, by 4pm on the same day to avoid incurring fees.

Get an alert – take action

On the left hand side of the table you can see the different types of free text or email alerts you can set up for your savings account; the right hand side of the table shows you the actions you could take when you receive the alerts.

 Alerts about your balance and payments  Actions
  • If your balance falls below an amount you choose...

  • If your balance goes above an amount you choose...

  • If a deposit, equal to or above an amount you set, is made...

 ...you may wish to talk to us about your savings options.
  • If a debit, equal to or above an amount you set, is made...

 ...you can have the peace of mind of knowing that payments have gone through and you can tell us if you spot any fraudulent transactions on your account.

 

Get an alert – take action

On the left hand side of the table you can see the different types of free text or email alerts you can set up for your credit card; the right hand side of the table shows you the actions you could take when you receive the alerts.

 Alerts about your balance and payments  Actions
  • An alert to show your closing balance from your last credit card statement...

 ...can let you know how close to your credit card limit you are so that you can make an additional payment to ensure you have enough credit for future spending.
  • If a payment, equal to or above an amount you set, is made...

 ...you can have peace of mind knowing that your payments have gone through and you can tell us if you spot any fraudulent transactions on your account.
 Alerts to help you avoid charges  Actions
  • If the amount available to spend on your credit card falls below an amount you set...

 ...you can make a payment or discuss your credit limit options with us.
  • If your credit card bill is due to be paid...

 ...you can plan in advance and make sure you pay your bill on time.

 

Frequently asked questions

  • There is no cost to you for signing up to, and setting up and receiving alerts. It is a free service offered by us.

     

    At the time of writing, most UK mobile providers do not charge you to receive text messages, even when abroad. However, you should check with your mobile phone provider to confirm whether or not you would be charged.

  • Email alerts are sent 24 hours a day and text alerts are sent between 10am and 8pm daily. If an alert is triggered after 8pm then the text will be sent at 10am the next morning.

     

    If you would like to change your registered mobile number or email address, you can do so by:

     

    • using Online Banking, go to the 'Alerts' button on the left hand menu

    • visiting your local branch or by calling us on 0800 731 6666 (lines are open 8am to 9pm, Monday to Friday and 8am to 2pm on Saturday)

     

    Don't forget, if you're updating your mobile number for Account Alerts, you'll also need to register your new number in case we need to send you a One Time Passcode for an Online Banking transaction.

     

    • Go to the 'My Details and Settings' tab

    • Go to the 'Change OTP service phone number' link

    • You will be asked to confirm any changes you make

  • First check in Online Banking that your alerts are set up to go to the correct number. If this is correct then please call our helpdesk on 0800 169 6677. We're open 8am to 9pm Monday to Friday and 8am to 2pm on Saturday.

    Call charge information

    • Yes, you can change the value by logging on to Online Banking, visiting your nearest branch or calling us on 0800 731 6666 (open 8am to 9pm, Monday to Friday and 8am to 2pm on Saturday)

    • For Online Banking go to the 'account alerts' page. Here you will see a summary of the alerts that you currently have set up by product. You can amend values using the 'additional info' boxes on the right hand side.

    • Yes, you can cancel the alert by logging on to Online Banking, visiting your nearest branch or calling us on 0800 731 6666 (open 8am to 9pm, Monday to Friday and 8am to 2pm on Saturday)

    • For Online Banking go to the 'account alerts' page. Here you will see a summary of the alerts that you currently have set up by product. You can cancel alerts by simply de-selecting the tick boxes in the 'send alert by' section in the centre of the page.

  • Can’t find what you are looking for? Find more on the Business Banking FAQs page.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.