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Suppliers

Shaking hands

We have over 2,000 external suppliers and intra-group companies that we purchase the goods and services from that we need to run our business.

We are committed to doing business with organisations that share our commitment to treat all stakeholders fairly and ethically. In turn, we aim to treat our suppliers fairly and we require all staff negotiating with suppliers to abide by our Manual of Conduct in Supplier Relationships.

Our processes for supplier selection take into account ethical business practice, and new contracts include a clause requiring suppliers to follow the principles of the United Nations Global Compact.

In March 2015, we were officially accredited by the Living Wage Foundation for our commitment to pay all staff working for suppliers in our sites the Living Wage.

Supplier relationships

Our largest suppliers are those who provide facilities management support to our property portfolio, those who support our products through print and marketing services, and those who provide basic office provisions such as IT equipment and paper. We look to deal with suppliers in a fair and open way and we promote competition when offering contracts.

Santander is a signatory to the Prompt Payment Code and has signed Business in the Community's Access Pledge, committing us to ensuring SMEs are able to compete for our business on a level playing field.

As a result of our pledge we have introduced a new tracking system to establish which of our suppliers are SMEs and in 2014 40% of all new contracts were awarded to small businesses, representing over £40 million in contract value.

CSR in Procurement

We are committed to doing business with organisations that share our commitment to treat all stakeholders fairly and ethically.

Through our purchasing procedures we aim to treat our suppliers fairly and we require all staff negotiating with suppliers to abide by our Manual of Conduct in Supplier Relationships to ensure our activities are professional, unbiased and avoid conflicts of interest. The Manual provides guidelines on how to manage supplier relationships, from the initial investigative stage through to ongoing partner management. It aims to provide protection from obligation or undue influence, for both Santander and our business partners. Included are principles to adopt in order to maintain high standards of honesty, integrity and ethics such as declarations of interest, confidentiality and business gifts.

Our CSR Protocol is included in all new relevant contracts and it requires suppliers to act in accordance with the United Nations Global Compact on human rights, labour regulations, protection of the environment and anti-corruption.

Procurement policy

To promote ethical business, we only do business with likeminded organisations that share our commitment to treating all stakeholders fairly in line with the United Nations Global Compact on human rights, labour regulations, protection of the environment and anti-corruption.

For a copy of our Terms and Conditions, please click on the appropriate link below:

Supplier FAQs
Regular questions suppliers ask us

How do I get considered for new contracts?
Click here to access the Aquanima site where you can register your details with us via the Supplier Registration link on the home page

Why are my contract terms different to the ones published here?
The ones published here are general terms and conditions. Any terms and conditions that have been agreed with individual suppliers will take precedence.

How will I get my Purchase Orders?
Usually by email to the email address we have agreed with you.

How do I amend my details?
To amend any details, such as your VAT number, address, bank details, Purchase order dispatch email address, please email us at suppadmin@santander.co.uk

I have a query. Who do I contact?
For queries about invoices you’ve already sent, email us at accounts.payable@Santander.co.uk

For all other queries, please email suppadmin@santander.co.uk

Where do I send my invoices?
Post
(Valid legal entity) (listed on purchase order, for example, Santander UK plc)
Box Santander 7700
11 Caxton Hill
Hertford
Hertfordshire
SG13 7NE

Email
Please send just one invoice per attachment to santanderuk@webflo.co.uk

Invoice should be PDF, tif or jpeg and formatted to print on A4 paper. Please don’t send invoices in Word, Excel or similar.

When are invoices paid?
Invoices received are matched to purchase orders and are then sent for approval. Approved invoices are paid in line with the agreed payment terms as set out in the purchase order or contract. Payment runs are daily from Monday to Thursday.

If there are any issues with invoices Santander will contact you to discuss.

What should I include on my invoice?
Your invoice should detail:

  • the full name of the Santander contact who has ordered the goods

  • the Santander legal entity

  • the Purchase order number

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