Common questions about our Mobile Banking service
The following questions are commonly asked about our Mobile Banking service. For further information visit our information page:
What is Santander Mobile Banking?
It is a safe way of accessing your savings, bank and credit card accounts via your mobile phone. It is a mobile-friendly version of Santander Online Banking and offers you many of the most popular features of our desktop service. It is available from m.santander.co.uk, and can be accessed from any mobile phone browser.
What is the difference between m.santander.co.uk and the Mobile Banking apps?
Our Mobile Banking service comes in two forms - apps specifically designed for smartphones (currently available for Android and Apple), and a mobile website that works on any phone with Internet access using the address: m.santander.co.uk
What can I do on the Mobile Banking apps?
The apps allow you to:
Do I need to be registered to use Mobile Banking?
There is no separate registration for Mobile Banking but you do need to be registered for Online Banking and have logged on at your PC or laptop at least once. You can register for Santander Online Banking here.
What is the website address I should use to access Online Banking using my mobile?
If you do not have our iPhone or iPad App or Android phone then you can access Mobile Banking from m.santander.co.uk via the browser on your phone.
What phones will support the Mobile Banking apps?
The Santander Mobile Banking app will work on any model of iPhone* and/or iPad which has access to the Internet.
Our Android app is optimised to run on certain operating system versions** with at least 512mb of RAM.
In the meantime customers who cannot download the app can still log on to the Mobile Banking site via m.santander.co.uk.
* Please note that our App only works with iOS version 4.2 or higher
** Gingerbread 2.3, Ice cream sandwich 4.0, Jellybean 4.1
I can't log into Mobile Banking?
Check that you are entering your security details correctly. If you've lost or forgotten your security details call Telephone Banking on 08459 724 724* to reset them (7am-11pm Monday to Saturday & 8am-10pm on Sunday).
Please note - Business account customers will not be able to register for Mobile Banking at this time.
What if I lose signal in the middle of a transaction?
There no need to worry. Our system is set up to ensure that your accounts remain secure in these circumstances. If you did not receive a confirmation that your transaction was successful then log back on to your account and check. You can then easily re-submit any transactions that did not get processed.
Can I use any mobile device to log on to Mobile Banking?
Mobile Banking works with any mobile phone with Internet access whose network allows secure SSL- enabled web traffic (i.e. https).
Who can I contact if I have a query about Mobile Banking?
If you have any questions about Mobile Banking then call our Helpdesk on 0845 600 4388* (7am-11pm Monday to Saturday & 9am-9pm Sundays). If you are calling from abroad dial 044 01908 238 013*.
How do I log on to Mobile Banking?
When registered for Online Banking all you need are your security details (i.e. your Personal ID, Passcode and Registration number). Remember, you must have logged on at least once via your PC or laptop.
If you are logging on using your, Android phone, iPhone or iPad, click on the App that you have downloaded to your phone and use your existing Online Banking log on details.
If you are logging on using our mobile friendly web version, go to m.santander.co.uk on your phone's browser and log on.
What happens if I lose the phone I use to access Mobile Banking?
We do not store any account information on your phone. However it is worth setting up a password to access your phone will help to protect all of your phone data.
Is Mobile Banking secure?
Security is our highest priority. Our log on process requires dual pieces of information to gain access to your accounts and all the information that flows between us and our customers is encrypted. What's more, our Online Banking Guarantee covers any losses from Mobile Banking fraud. All we ask is that you have not acted fraudulently yourself or without reasonable care to keep your security information safe.
How can I keep my security information safe?
We don't store any account information on your phone but just to be sure, avoid sharing the phone you bank on. If someone else has access to it, then clear the browsing data, cache and cookies. Also, protect your phone with a password and don't write your security information down, store it somewhere on your phone or disclose it to others.
Should I be careful about where I am when using Mobile Banking?
There are a few basic points to remember when out and about.
Should I do anything to secure my phone if I use it for Mobile Banking?
Yes, there are a few measures you could take to protect your phone:
Is there a charge for Mobile Banking?
Santander does not charge its customers to use Mobile Banking but dependent upon your data plan, you may be charged by your mobile service provider to access the mobile Internet. If you are not sure then check with them first.
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