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It's easy to get in touch. Either call one of our UK-based call centres or speak to one of our staff face to face by visiting one of our branches throughout the UK.

For an instant answer, take a look at our most frequently asked questions.

  • 0800 028 4055 (please quote 7030)
    Lines are open 8am to 9pm Monday to Friday and 8am to 4pm Saturdays.

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    If you started your application online and want to know the current status, please call us on:
    0800 917 9170

     

    If you started your application on the telephone and want to know the current status, please call us on:
    0800 389 9905

     

    Lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
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    What happens after you’ve applied 

  • 0800 876 6386
    Lines are open 8am to 7pm Monday to Friday and 9am to 2pm Saturdays.

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    For discussing existing car loans
    This number can be used by customers, dealerships and brokers.
    0800 085 1708
    Lines are open 9am to 5pm Monday to Friday.

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    The best way for us to understand and resolve your complaint is for you to call us on 0800 171 2171.
    Lines are open 8am to 8pm Monday to Friday and 9am to 4pm Saturdays.
    We can resolve most complaints while you're on the phone.
    View call charges

     
    If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.
     


    If you would like to speak to one of our team in person, come and see us in branch.
    Find your nearest branch 

     


    If this is convenient, please write to us explaining what has gone wrong and how you would like us to fix this. Please include as much detail as possible. We might need more information to help with our investigation, so you should also include your contact number and a convenient time to call you.
    Write to us at:
    Complaints, Santander UK PLC, PO Box 1125, Bradford BD1 9PG

     

    To help us investigate and resolve your complaint, please make sure you include:

    • Your name and address

    • Your account details

    • A description of your complaint and how you have been affected

    • When your issue happened

    • A contact number (or other preferred method of contact) and a convenient time to contact you.

    Why do we need this information?

    We want to be able to understand what has gone wrong. It is also really important that your complaint reaches the right person, who can investigate and fix the situation to get you back to the position you would have been in had the issue not occurred.

     

    Your contact details will help us to get hold of you should we need to discuss your complaint, especially if we need any further information. Remember, calls from us may appear as unknown or withheld numbers.

    We promise to do everything we can to resolve your complaint as soon as we receive it.

     

    For more complex issues we may need more time to investigate your concerns. If this is the case, we'll send you an acknowledgement letter outlining the next steps and when you can expect to hear from us. We will also give you a reference number should you need to contact us.

     

    We'll keep you updated of the progress throughout our investigation. We may also need to contact you for more information and where possible, we will use your preferred method of contact. Remember, calls from us may appear as unknown or withheld numbers. We will then issue you with a final response which will outline the details of our investigation, how we reached our decision and what we are going to do to put things right.

    Please have your complaint reference number handy when you contact us. 

    If you need an update, or to give us some more information about an existing complaint, the best way is for you to call us on 0800 171 2171.
    Lines are open 8am to 8pm Monday to Friday and 9am to 4pm Saturdays.
    We can resolve most complaints while you're on the phone.
    View call charges

    If you would prefer to use our online services to explain what has gone wrong and how you would like us to fix this for you, please send us a secure message by logging on to online banking and using our secure message service.
    If you would like to speak to one of our team in person, come and see us in branch.
    Find your nearest branch

     

    If you employ a solicitor, claims management company or third party - e.g. a financial advisor - to handle your complaint, we'll investigate your complaint in the same way as when we deal with you directly. Please be aware that:

    • we don't charge to investigate your complaint
    • we're not liable for any fees you need to pay for a third party's services
    • if we agree with your complaint and we make a redress payment, we'll generally only make this payment directly to you.

    If you don't agree with our resolution of your complaint and you'd like to take it further, you can ask the Financial Ombudsman Service (FOS) to look into it. This is a free, independent and impartial service that helps resolve disputes. 

     

    Although you can refer your complaint to the FOS at any time, they'll ask for our permission to investigate complaints where:

    • You haven't complained to us first, to give us the chance to put things right.
    • You have complained to us, but we haven’t given you our Final Response yet and we’re still within our timescales.

     

    We'll send you the full details of our decision in our Final Response, including your right to refer your complaint to the FOS. If you do so, it should be within 6 months of the date on our Final Response.

     

    Web: www.financial-ombudsman.org.uk
    Email: complaint.info@financial-ombudsman.org.uk
    Phone: 0800 0 234 567 (free from UK landlines and mobiles)
    Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

     

    EU Online Dispute Resolution (ODR)
    If you purchased your product or service with us online and you live in the EU, you can submit your complaint to the FOS via the European Commission's Online Dispute Resolution platform.

     

    While you're free to use this route, we recommend you contact the FOS directly using the details above, as this will save you time. Their website also has an online form: http://www.financial-ombudsman.org.uk/consumer/complaints.htm

     

    You can access the Online Dispute Resolution platform at https://ec.europa.eu/odr and you'll need to quote our ODR mailbox: ODRreferral@santander.co.uk

     

  • We're very sorry for your loss. To support you at this difficult time please see what to do when someone dies

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.