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Changes to how often we send paper statements

We've changed how often we send you paper statements

If you receive paper statements for your current account, we will now send them once every three months. This change will not impact you if you’ve already opted to be paper-free, already told us you want to continue receiving monthly statements, or if you receive your statements in an alternative format (such as braille or large print).

What you need to do

If you receive paper statements, and you're happy to receive them once every three months, we've made the necessary changes. You don't need to do anything else.

If you'd prefer to receive paper statements monthly, or you need to discuss your account, please call us on 0800 9 123 123 or visit us in branch.

What will happen next?

  • In August 2017 you'll receive a paper statement covering the previous three months. You'll receive paper statements every three months after this going forwards.

  • Your statement period will remain monthly, as now, and you’ll be able to see your monthly account statement by logging on to Online Banking and clicking on ‘e-Documents’.

  • A monthly paper statement is also available to order by post at any time from one of our branches or by calling us on 0800 9 123 123

  • If you incur overdraft charges or paid or unpaid transaction fees in any monthly statement period, we’ll write to you separately, in advance with details of any fees incurred before they are taken from your account.    

  • If you want to continue receiving monthly paper statements and you’ve let us know this then nothing will change.   


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