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Changes to how often we send paper statements

Regular paper statements to give you information on your transactions
If you’re a current account customer, you may start receiving paper statements by post each month after the end of June 2018. Your statement period won’t change and you’ll still be able to see your monthly account statement by logging on to Online Banking and clicking on ‘e-Documents’.

If you have a savings account with us, we may start sending you an annual paper statement alongside the one provided in your document store in Online Banking.

For both current and savings accounts, we also offer free paper statements upon request and information on transactions is available at any point via Online and Mobile Banking.

If you have a current or savings account where being paper-free is part of the eligibility for opening the account or you’ve chosen to be paper-free, these changes won’t apply to you. We’re also not changing the arrangements customers have made to receive statements in alternative formats (for example Braille).

What you need to do
If you’re happy with these changes, you don’t need to do anything else.

You can switch between paper and paper-free statements at any time using Online Banking. If you’d prefer to receive paper statements less often (every 3 months for current accounts) visit any branch or call us on 0800 9 123 123.

If regulation or the law asks us to, we may send you statements at different times to the ones you request.

What will happen next?

  • Your first monthly and/or annual statement after June 2018 may be a paper statement sent to you by post. You’ll also be able to find it stored securely in eDocuments within Online Banking.
     
  • If you’ve provided us with an email address, you’ll receive a confirmation when your statement is ready to view in Online Banking.
     
  • For current accounts, if you continue to receive paper statements once every 3 months, we’ll still write to you separately to tell you about any overdraft charges or paid or unpaid transaction fees in any monthly statement period in advance of the fees being taken from your account.
     
  • If you have a savings account with us, we’ll send you information about specific types of transactions (for example telephone transfers) either by post or as an e-document in Online Banking.
     

If you have any questions about these changes take a look at the Your Statements page, call us on 0800 9 123 123 or come and talk to us in any branch

 

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