Fit your banking in around you with secure Online Banking – open whenever you need us.
With Online Banking, you can:
view balances & transactions
make payments and transfers
order replacement PINs, cards and chequebooks
set up account alerts
update your personal details.
If you’re not yet registered for Online Banking, you can register online or call us on 0800 032 3323.
Account alerts – stay in the know
With free alerts, we’ll send you a text or email when certain activity has happened on your current, savings or credit card accounts. You can choose from a range of alerts, for example when large deposits go into your current account, when your balance gets low, when your credit card is used or when it’s time to pay the bill.
How to set up alerts
Select the 'Account Services tab'.
Follow the onscreen instructions.
Retailer Offers lets you earn cashback when you use your Santander debit or credit card. This service is available to you if you use Online or Mobile Banking.
Once you've switched on this service you may earn up to 15% cashback at a range of major retailers. If you’re a 1|2|3 World customer, cashback from Retailer Offers is in addition to your 1|2|3 World benefits.
How to switch on Retailer Offers
Find out more about Retailer Offers
Important information for additional credit card holders
As an additional credit card holder, you must also have a Santander debit card or be the main account holder for another Santander credit card to switch on Retailer Offers. You must also be able to log on to your own Online or Mobile Banking. Once you have switched on this service you can use any of your Santander debit or credit cards to benefit from your chosen offers. If your only relationship with Santander is as an additional credit card holder then you will not be eligible for Retailer Offers.
With secure Mobile Banking, you can manage your money wherever you are, whenever you want. You can start banking on your mobile as long as you've already logged onto Online Banking.
In Mobile Banking you can:
check balances and statements
manage and set up new standing orders
view and cancel your direct debits
check and set up alerts
view your account details
easily identify your transactions
find your nearest branch and get directions
register and access your Retailer Offers.
iPhone, iPad or AndroidTM users:
For the best mobile experience, download the Personal Banking app that has been designed specifically for your device.
You can talk to us anytime, day or night. When you call us, you'll go straight through to a dedicated telephone support team who are on hand to help you.
Call us on 0800 032 3323.
From abroad: +44 1908 216674.
We’re available 24 hours a day, 7 days a week.
Calls may be recorded or monitored.
Relax in the knowledge that there are over 300 Select Relationship Managers in our branches across the country who you can meet with face to face to discuss your financial needs.
If there is not a Select Relationship Manager based at your local branch you can speak directly to the Branch Manager who will be happy to help you.
Santander has over 2,400 cash machines for you to use in the UK. Using our touchscreen machines you can of course take out cash whenever you want. But you can also manage your money in a number of different ways:
Favourites - save time by saving your most used transactions. As soon as you enter your PIN number your favourite transactions will show
Cash deposit - up to 50 notes at a time
Cheque deposit - up to 30 cheques at a time. The time they take to process will be the same as if they were paid in over the counter
Balance on screen - this allows you to see and print a quick balance
Mini statements - you can either view on screen or print your latest transactions
Receipt preference - you can choose to print or email receipts for withdrawals, deposits, transfers and bill payments
Transfer between accounts - transfer money in real time between your own Santander UK accounts
Change PIN number
The services above are available to Santander UK customers. Non-Santander UK customers can withdraw cash, request on-screen balances and print receipts.
Remember - stay aware, stay safe. Always be aware of your surroundings and shield your PIN when you use any cash machine.
The table below outlines the services available at the Post Office and how to use them.
|Service||What you will need||Other important information|
|Cash withdrawals||Your debit or cash card and your PIN|| |
|Cash deposits||Your debit or cash card|| |
|Balance enquiry||Your debit or cash card and your PIN|| |
|Cheque deposits||A personalised paying in slip and a deposit envelope along with the cheque(s) you want to deposit|| |
If you don't have a PIN number and wish to use these services, please call us on 0800 032 3323 or visit your local Santander branch.
Cash deposits service
If you'd like to make cash deposits at Post Office branches with your debit or cash card, you may need to order a new card.
If the long number on the front of your current card starts with:
6768 83 or 4757 14 and was issued before July 2015 or
4547 42 and was issued before June 2015 and is not contactless
please call us on 0800 032 3323 or visit your local Santander branch so we can reissue your card.
If your card starts with any other number or has a contactless symbol you can use the service today with your existing card.
Check your local Post Office
Opening hours, services and transaction limits vary by Post Office. Please check at your local Post Office branch. The Post Office website provides details of how to find your local branch and their opening hours.
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Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.