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Insurance frequently asked questions

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Answers to your questions about insurance

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Frequently Asked Questions

  • Find the right telephone number to claim on your Santander Home Insurance policy here

    If you have a Santander Home Insurance policy which is administered and underwritten by Aviva Insurance Limited you can also make a claim online (except Legal services and Home emergency cover). When you make a claim between 8am and 6pm Monday to Friday, your Aviva Personal Claims Manager will aim to contact you within 2 hours to take the details and explain what happens next. Outside these hours Aviva may not be able to contact you until the next working day. If you need help sooner, call Aviva on 0345 301 0661. Lines are open 24/7, 365 days a year.
     

  • If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited:
     

    For a policy number starting with MH

    Call Aviva on 0345 030 7767

    Lines are open:

    Monday to Friday 8am to 9pm

    Saturday 8am to 4pm  

     

    If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):

     

    You can find all of your policy documents, make changes and more in the Home Insurance self service centre.

     

    Alternatively you can call BISL Limited on 0344 209 0493.

    Lines are open:

    Monday to Friday 8am to 9pm

    Saturday 9am to 5pm (includes public holidays)

    Sunday 10am to 4pm

     

    If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:

     

    Call  0800 085 1725

    Lines are open:

    Monday to Friday 8am to 7pm

    Saturday 9am to 2pm

     

    Call charges
     

  • If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited:

     

    For a policy number starting with MH

    Call Aviva on 0345 030 7767

    Lines are open:

    Monday to Friday 8am to 9pm

    Saturday 8am to 4pm  

     

    If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):

     

    You can find all of your policy documents, make changes and more in the Home Insurance self service centre.

     

    Alternatively you can call BISL Limited on 0344 209 0493.

    Lines are open:

    Monday to Friday 8am to 9pm

    Saturday 9am to 5pm (includes public holidays)

    Sunday 10am to 4pm

     

    If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:

     

    Call  0800 085 1725

    Lines are open:

    Monday to Friday 8am to 7pm

    Saturday 9am to 2pm

     

    Call charges

  • If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited:

     

    For a policy number starting with MH

    Call Aviva on 0345 030 7767

    Lines are open:

    Monday to Friday 8am to 9pm

    Saturday 8am to 4pm  

     

    If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):

     

    You can find all of your policy documents, make changes and more in the Home Insurance self service centre.

     

    Alternatively you can call BISL Limited on 0344 209 0493.

    Lines are open:

    Monday to Friday 8am to 9pm

    Saturday 9am to 5pm (includes public holidays)

    Sunday 10am to 4pm

     

    If you have a Santander Home Insurance policy which was originally taken out through the National & Provincial Building Society:

     

    Call  0800 085 1725

    Lines are open:

    Monday to Friday 8am to 7pm

    Saturday 9am to 2pm

     

    Call charges
     

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.