We provide you with statements at regular intervals to make sure you stay on top of your account activity including your balance, transactions and any charges or interest that you've incurred in a statement period.
What is a statement period?
For current accounts, a statement period usually runs from the monthly anniversary of the date you opened or transferred your account, unless you've asked for it to be changed.
For example, if your statement date is the 18th of the month, your monthly statement period will cover the period from the 18th of one month until the 17th of the next.
Where we talk about a month in relation to your account, we're referring to the monthly statement period. When we ask you to fund the account each month, or talk about paying cashback monthly, for example, we mean the monthly statement period.
For savings accounts, the statement period is typically annual. The month you receive your statement may depend on the savings account you opened.
How do we provide statements?
If you're a current account customer, you'll typically receive paper statements unless you've chosen to be paper-free or the eligibility criteria for opening your account says otherwise.
You'll receive a paper statement by post monthly. Those statements will also be available in your eDocuments within Online Banking.
If you've given us an email address, we'll send you a confirmation every time your monthly statement is ready to view in Online Banking. We may also provide you with paper statements less frequently (once every 3 months).
If you're paper-free, either because you chose to be or because this is part of your product's eligibility criteria, your documents, statements and some of your letters will be stored securely in eDocuments within Online Banking. Find out how to go paper-free and manage your statements online with our Online Banking video guides
If you have a savings account with us, you'll receive a paper statement by post annually, unless you've chosen to be paper-free or your savings account is online only, in which case we'll provide your annual statement in your eDocuments within Online Banking.
You can switch between paper and paper-free statements at any time via Online Banking, or tell us how often you'd like to receive paper statements (once a month or once every three months) in branch or by calling us on 0800 9 123 123. If regulation or the law asks us to, we may send you statements at different times to the ones you request.
For both current and savings accounts, we also offer free paper statements upon request and information on transactions is available at any point via Online and Mobile Banking.
Understanding your statement
Your statement will include your account name and any interest rates that apply to your account. It'll also include your account balance and details of any transactions that you've made or interest that has been credited to your account as well as information of the fees and charges you may have incurred.
To help you understand how it works take a look at Managing your money leaflet.
For current accounts, we'll write to you separately to tell you about any overdraft charges or paid or unpaid transaction fees in any monthly statement period in advance of the fees being taken from your account.
If you're a savings customer, we might also send you a separate letter by post or e-document to give you transaction information where a receipt may not be available at the time of the transaction (for example telephone transfers).
We provide you with information relating to your transactions by posting them to Online Banking usually on the day of the transaction. You can check your current and savings accounts transactions between dates over the last 7 years.