If you think your card has been lost or stolen or you find it has been blocked for fraud protection reasons when you try to use it, you should call us as soon as possible on the relevant number below:
0800 9 123 123 or +44 1908 237 963 if you are outside the UK. Lines are open 24/7
0800 9 123 123 or +44 1512 648 725 if you are outside the UK. Lines are open 24/7.
If you can’t remember your log on details you can easily reset them online
If you’ve forgotten your Personal ID you’ll need:
Your most recent debit or credit card, or
Your account number and sort code, which you can find on your statements
If you've forgotten all your log on details you’ll also need your mobile phone as, for security reasons, we'll send you a One Time Passcode.
You can retrieve or reset your details on your mobile phone (click on ‘Forgotten your log on details?’ from the log on screen), through the Mobile Banking app or over the phone (call 0800 917 9170, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays).
If you're having technical problems, call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
If you have a joint account you can only change your own name or address within Online Banking. If both names or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details. Log on and update your details instantly from within the "My Details & Settings" tab.
Choose 'Change personal details' from the left hand menu and then click 'Change address‘.
Enter your new details (including postcode) and follow the onscreen instructions.
Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.
Yes. You'll each have your own log on.
When you log on you'll be able to see:
your joint accounts
any other accounts you hold individually or with other people
The person you hold the joint account with won't be able to see your individual accounts when they log on, and vice versa.
If you have a joint account, each account holder must update their own details within their own Online Banking. Please see the 'How do I update my contact details in Online Banking?' Frequently Asked Question to learn how to do this.
If you receive an email that asks for your personal security details, forward it to email@example.com
If someone may already have your personal security details
Call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
To help you spot suspicious emails, we always write our emails in a certain way:
We'll address you personally – not with Dear customer or with your email address
We include the last 3 digits of your postcode above the Santander logo
We never ask for confidential information – either in the email or by linking to a page that needs this information