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Account Alerts
Get an alert – take action
Our free text and email alerts let you stay up to date with what is happening in your accounts. Set up your alerts, then take action to manage your money in the best way, avoiding charges, staying on top of your bills and making the most of interest.
In many cases you'll be able to take action on your alerts through Online Banking, but if you have questions we'd be happy to talk to you in your local Santander branch or over the phone
Get alerts by text, email or both for your current account, savings account and credit card.
You can set up alerts using Online Banking, by visiting your local Santander branch or calling us on 0800 9 123 123.
For Online Banking, go to 'Alerts' which you’ll see on the left hand side of the screen as you scroll down, then follow the steps.
You can find your alerts in Mobile Banking under ‘More’. You’ll be able to see them, but you can’t make changes to them. If you’d like to set up or edit alerts you can do so in Online Banking.
If you're not yet using Online or Mobile Banking, you can sign up today.
Check out the different alerts you can set up by clicking on the current accounts, savings accounts and credit cards tabs.
Watch our useful video on free text and email alerts
You will be automatically set up to receive some overdraft alerts to help you avoid charges e.g. when you’re in an unarranged overdraft, a payment has gone unpaid or you need to pay money in to cover a payment. These alerts will be sent by text message and/or email.
If your account does not have an overdraft facility you will be automatically set up to receive some account alerts about your balance and payments e.g. when your balance falls below zero, a payment has gone unpaid or you need to pay in money to cover a payment.
Once your account has been set up, these alerts can be easily amended, or turned off, by logging on to Online Banking, visiting one of our branches or calling us on 0800 9 123 123.
1|2|3 Mini Account in Trust customers will not be set up to receive these alerts.
Get an alert – take action
On the left hand side of the table you can see the different types of free text or email alerts you can set up for your current account; the right hand side of the table shows you the actions you could take when you receive the alerts.
| Alerts about your balance and payments | Actions |
| ...you can move money to cover a payment or discuss your overdraft options with us. |
| ...you can talk to us about savings options for your excess money. |
| ...you have the peace of mind of knowing that payments have gone through and you can tell us if you spot any fraudulent activity on your account. |
| ...can let you plan your spending with accurate knowledge of where your accounts stand. |
| Alerts to help you avoid charges | Actions |
| ...you can move some money into your account or discuss your overdraft options with us. |
| ...you can transfer money to bring your account back into credit, or into your Arranged Overdraft, by 4pm on the same day to avoid incurring fees. |
Get an alert – take action
On the left hand side of the table you can see the different types of free text or email alerts you can set up for your savings account; the right hand side of the table shows you the actions you could take when you receive the alerts.
| Alerts about your balance and payments | Actions |
| ...you may wish to talk to us about your savings options. |
| ...you can have the peace of mind of knowing that payments have gone through and you can tell us if you spot any fraudulent transactions on your account. |
Account alerts
You’ll be automatically registered to receive an alert when nearing your credit limit to help you avoid fees, and we’ll send you other messages to notify you of certain activity on your account. These will be sent via SMS, or if we don’t have your mobile number, by e-mail or letter.
Where not required for regulatory purposes, we’ll give you the option to opt-out. Once registered, you can opt-out via Online Banking, by calling us or visiting your local branch.
Get an alert – take action
On the left hand side of the table you can see the different types of free text or email alerts you can set up for your credit card; the right hand side of the table shows you the actions you could take when you receive the alerts.
| Alerts about your balance and payments | Actions |
| ...can let you know how close to your credit card limit you are so that you can make an additional payment to ensure you have enough credit for future spending. |
| ...you can have peace of mind knowing that your payments have gone through and you can tell us if you spot any fraudulent transactions on your account. |
| Alerts to help you avoid charges | Actions |
| ...you can make a payment or discuss your credit limit options with us. |
| ...you can plan in advance and make sure you pay your bill on time. |
Frequently asked questions
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There is no cost to you for signing up to, and setting up and receiving alerts. It is a free service offered by us.
At the time of writing, most UK mobile providers do not charge you to receive text messages, even when abroad. However, you should check with your mobile phone provider to confirm whether or not you would be charged.
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Email alerts are sent 24 hours a day and text alerts are sent between 10am and 8pm daily. If an alert is triggered after 8pm then the text will be sent at 10am the next morning. With the exception of some mandatory alerts on overdraft where we may text you earlier than 10am to enable you to fund your account.
If you would like to change your registered mobile number or email address, you can do so by:
using Online Banking, go to the 'Alerts' button on the left hand menu
visiting your local branch or by calling us on 0800 9 123 123 (lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays)
Don't forget, if you're updating your mobile number for Account Alerts, you'll also need to register your new number in case we need to send you a One Time Passcode for an Online Banking transaction.- Go to the 'My Details and Settings' tab
- Go to the 'Change OTP service phone number' link
- You will be asked to confirm any changes you make
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First check in Online Banking that your alerts are set up to go to the correct number. If this is correct then please call our helpdesk on 0800 917 9170. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
View call chargesIf you would like to change your registered mobile number or email address, you can do so by:
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using Online Banking, go to the ‘Alerts’ button on the left hand menu
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visiting your local branch
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calling us on 0800 9 123 123 (lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays)
Don't forget, if you're updating your mobile number for Account Alerts, you’ll also need to register your new number in case we need to send you a One Time Passcode for an Online Banking transaction.
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Go to the 'My Details and Settings' tab
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Go to the 'Change OTP service phone number' link
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You will be asked to confirm any changes you make
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Yes, you can change the value by logging on to Online Banking, visiting your nearest branch or calling us on 0800 9 123 123 (lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays)
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For Online Banking go to the 'account alerts' page. Here you will see a summary of the alerts that you currently have set up by product. You can amend values using the 'additional info' boxes on the right hand side.
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Yes, you can cancel the alert by logging on to Online Banking, visiting your nearest branch or calling us on 0800 9 123 123 (lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays)
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For Online Banking go to the 'account alerts' page. Here you will see a summary of the alerts that you currently have set up by product. You can cancel alerts by simply de-selecting the tick boxes in the 'send alert by' section in the centre of the page.
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Can’t find what you are looking for? Find more on the FAQs page.