You are in

Account Alerts

Stay in the know

Get an alert - take action

Our free text and email alerts let you stay up-to-date with what's happening in your accounts. Set up your alerts, then take action to manage your money in the best way, avoiding charges, staying on top of your bills and making the most of interest.

In many cases you'll be able to take action on your alerts through Online Banking, but if you have questions we'd be happy to talk to you in your local Santander branch or over the phone - you can call us on 0800 9 123 123.

Get alerts by text, email or both for your current account, savings account and credit card. Check out the different alerts you can set up for each product below.

You will be automatically registered for some alerts (credit card and current account customers only), find out more about these below. 

You can set up alerts:

  • Using Online Banking (you can find alerts below the quick transfer tool on the left hand side, then follow the steps) 
  • By visiting your local branch  
  • By calling us on 0800 9 123 123 

If you're not yet using Online Banking you can sign up today 

You can also view your alerts on Mobile Banking, find out more about Mobile Banking

  • You’ll be automatically set up to receive some overdraft alerts to help you avoid charges, for example, when you’re in an unarranged overdraft, a payment has gone unpaid or you need to pay money in to cover a payment. These alerts will be sent by text message and/or email.
    If your account doesn’t have an overdraft facility you’ll be automatically set up to receive some account alerts about your balance and payments, for example, when your balance falls below zero, a payment has gone unpaid or you need to pay in money to cover a payment.
    1|2|3 Mini Account in Trust customers can’t receive alerts.

     

    On the left hand side of the table you can see the different types of free text or email alerts for your current account. The right hand side of the table shows you the actions you could take when you receive the alerts. 

    We'll alert you So you can take the following action
    If your balance falls below an amount you choose... ...you can move money to cover a payment or discuss your overdraft options with us.

    If your balance goes above an amount you choose...
    If a deposit, equal to or above an amount you set, is made...

    ...you can talk to us about savings options.
    If a debit, equal to or above an amount you set, is made... ...you have the peace of mind of knowing that payments have gone through and you can tell us if you spot any fraudulent activity on your account.
    To show your weekly balance and recent transactions... ...you can plan your spending with accurate knowledge of where your accounts stand.

     

    On the left hand side of the table you can see the different types of free text or email alerts for your current account; the right hand side of the table shows you the actions you could take when you receive the alerts. 

    We'll alert you So you can take the following action

    If your account balance is close to your overdraft limit...
    If your available balance won’t be enough to cover a standing order, Direct Debit, cheque or future-dated payment that is due to go out shortly...
    If a payment hasn’t been paid because you didn’t have enough money in your account...

    ...you can move some money into your account or discuss your overdraft options with us.
    If a payment that was authorised by you has been paid even though you had insufficient funds... ...you can transfer money to bring your account back into credit, or into your Arranged Overdraft, by 4pm on the same day to avoid incurring fees.

     

  • On the left hand side of the table you can see the different types of free text or email alerts for your savings account. The right hand side of the table shows you the actions you could take when you receive the alerts. 

    We'll alert you So you can take the following action

    If your balance falls below an amount you choose...
    If your balance goes above an amount you choose...
    If a deposit, equal to or above an amount you set, is made...

    ...you may wish to talk to us about your savings options.
    If a debit, equal to or above an amount you set, is made... ...you can have the peace of mind of knowing that payments have gone through and you can tell us if you spot any fraudulent transactions on your account.

     

  • You’ll be automatically registered to receive an alert when nearing your credit limit to help you avoid fees, and we’ll send you other messages to notify you of certain activity on your account. They’ll be sent by text, or if we don’t have your mobile number, by e-mail or letter.
    Where not required for regulatory purposes, we’ll give you the option to opt-out. Once registered, you can opt-out using Online Banking, by calling us or visiting your local branch.

    On the left hand side of the table you can see the different types of free text or email alerts for your credit card. The right hand side of the table shows you the actions you could take when you receive the alerts. 

    We'll alert you So you can take the following action
    To show your closing balance from your last credit card statement... ...letting you know how close to your credit card limit you are so that you can make an additional payment to ensure you have enough credit for future spending.
    If a payment, equal to or above an amount you set, is made... ...you can have peace of mind knowing that your payments have gone through and you can tell us if you spot any fraudulent transactions on your account.

     

    On the left hand side of the table you can see the different types of free text or email alerts for your credit card. The right hand side of the table shows you the actions you could take when you receive the alerts. 

    We'll alert you So you can take the following action
    If the amount available to spend on your credit card falls below 10% of your credit limit… ...you can make a payment or discuss your credit limit options with us.
    If your credit card bill is due to be paid... ...you can plan in advance and make sure you pay your bill on time.

     

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.