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Business Banking frequently asked questions

Answers to your questions

Answers to your questions about our products and services

Get an instant answer to your question by viewing frequently asked questions about our products and services.

Frequently asked questions

  • Check your connection
    Mobile Banking will only work if you’re connected to the internet. Check you have a connection before trying to log on again.


    If you’re using the Business Banking app, check you’ve installed the latest updates
    You can do this by going to your app store on your phone.


    Problems with your log on details
    Reset your details by calling 0800 731 6666.


    Technical problems
    Call the Mobile Banking Helpdesk on 0800 169 6677.


    If you’re calling from abroad, call +44 1908 237 968
    View our call charges 

  • There's no need to worry. Our system is set up to ensure that your accounts remain secure in these circumstances.


    If you didn't receive a confirmation that your transaction was successful then log back on when your signal returns and check. If it doesn't show on your recent transactions, simply make the transaction again.

  • As long as you have kept your log on details private, your accounts will be completely secure as no account information is stored on your phone and your log on details are needed to gain access to Mobile Banking.

  • For Mobile Banking queries, call us on 0800 169 6677. If you’re calling from abroad dial +44 1908 237 968.

    View our call charges 

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website Santander and the flame logo are registered trademarks.