Get an instant answer to your question by viewing frequently asked questions about our products and services.
Check your connection
Mobile Banking will only work if you’re connected to the internet. Check you have a connection before trying to log on again.
If you’re using the Business Banking app, check you’ve installed the latest updates
You can do this by going to your app store on your phone.
Problems with your log on details
Reset your details by calling 0800 731 6666, 8am to 9pm Monday to Friday and 8am to 2pm Saturday.
Call the Mobile Banking Helpdesk on 0800 169 6677, 8am to 9pm Monday to Friday and 8am to 2pm Saturday.
If you’re calling from abroad, call +44 1908 237 968
View our call charges
There's no need to worry. Our system is set up to ensure that your accounts remain secure in these circumstances.
If you didn't receive a confirmation that your transaction was successful then log back on when your signal returns and check. If it doesn't show on your recent transactions, simply make the transaction again.
As long as you have kept your log on details private, your accounts will be completely secure as no account information is stored on your phone and your log on details are needed to gain access to Mobile Banking.