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Business Banking frequently asked questions

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Answers to your questions about our products and services

Get an instant answer to your question by viewing frequently asked questions about our products and services.

Frequently asked questions

    • Sole traders

    • Partnerships

    • Limited Liability Partnerships

    • Private Limited Companies

    • Trusts

     

    Your business must have up to two directors, owners (shareholders) or partners.

     

    If you would like a relationship managed service or have comprehensive banking, international business or larger lending needs, please visit Corporate & Commercial Banking.

  • To change your account details you will need to complete and return the Change of Details form. Once complete please return the form to Santander Business Banking, Bridle Road, Bootle L30 4GB. If you require assistance with your request please call the Business Banking contact centre on 0800 731 6666. Servicing lines are open between 8am to 9pm Monday to Friday and 8am to 2pm on Saturdays. Sales lines are open between 8am to 7pm Monday to Friday.

     

    If your business is a Club or Society, you’ll need to complete the Change of Details form for Clubs and Societies.

  • We take your Business Current Account fee automatically from your account on the monthly anniversary of the day your account was opened. For example, if your account was opened on 15th January, your account will automatically be debited on the 15th of every month, or the nearest working day after.

  • No, providing you repay any outstanding overdraft on your previous account as required by your old bank or building society. If there are any problems with payments as part of the switching process, your new bank or building society will correct them and ensure your credit rating is not affected.

  • Call us on 0800 731 6666. Lines open 8am to 9pm Monday to Friday and 8am to 2pm on Saturdays.

  • You are eligible for the Start-Up Business Current Account if:

    • Your business is in its first year of trading and;

    • This is the business’ first Business Current Account with us

    • You have up to two directors, owners or partners

    If you do not meet these criteria you will need to apply for the Business Current Account.

    Examples of businesses that would not qualify for the Start-Up Business Current Account include:

    • An existing business that is changing its legal entity type e.g. from Sole Trader to Partnership

    • An existing business that is expanding e.g.opening additional outlets

  • High Street banks and building societies and Internet and Telephone banks that display the 'Current Account Switch Guarantee' Trustmark will offer the Current Account Switch Service. You can find a list of participating organisations at www.currentaccountswitch.co.uk

  • Santander UK plc is an authorised deposit taker and accepts deposits under this name and the cahoot & Santander Corporate and Commercial Bank trading names. Your eligible deposits are protected by the Financial Services Compensation Scheme, the UK's deposit protection scheme.

     

     

    The FSCS protects most depositors, including individuals, companies and small local authorities. On 30 January 2017 protection was increased from £75,000 to £85,000 per customer. This means that two individual customers with a joint account will have protection of £170,000.

     

    Some links to literature items on this website will still state the previous compensation limit of £75,000. We’re doing our best to update this as soon as possible, but please be reassured eligible deposits will be protected up to £85,000.

     

    If you’d like some more information about the compensation scheme, please take a look at the Financial Services Compensation Scheme pages or read the Protecting your Money FSCS Leaflet (pdf). To view this document, you may need to download Adobe Reader. You may like to save or print this for your records and future reference.
     

     

  • When you close your account, we will provide you with up to 5 years of payment transaction history in an electronic format. If you have Online Banking, it’s already available by downloading your previous statements from your document store.

     

    If you don’t have Online Banking, an electronic copy of your payment transaction history is still available, but you’ll need to request Online Banking log on details to be able to view and download this information. Visit the Online Banking page to find out how to sign up.

     

    If you don’t want your payment transaction history right now you can still ask for it for up to 5 years after closing your account, but we will only provide your payment transaction history for that period when your account was open in the 5 years before your request. For example – if you request it:

    • three years after you closed your account, we’ll provide two years of payment transaction history
    • two years after you closed your account, we’ll provide three years of payment transaction history etc.

     

    If you would like your payment transaction history in another format, you can request this by calling us on 0800 731 6666.

     

    We’re not required to provide payment transaction history at account closure if your current account has been closed due to:

    • fraud or other unlawful activity;
    • the death of an account holder;
    • the bankruptcy, insolvency or liquidation of the account holder or the account holder’s business, or business has closed for other reasons such as the retirement of the account holder; or
    • the account has not been used for five or more years (which means there is no payment transaction history).
       

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.