Banking that's accessible to everyone

We want our banking to be for everybody. If you're affected by a physical or mental disability there are a number of ways in which we can help you, whether with adapted branches or materials, or extra support from our staff.

Here are some ways we can help:

  • Receive your correspondence in Braille, large print or audio CD. To arrange, speak with us on 0800 9 123 123 or visit your branch.
  • Use Voice Assistant Banking through our SmartBank app.
    Search for ‘Santander SmartBank’ on your app store
  • Change our website font size to suit you.
    We have clear instructions on how to do this
  • We welcome all assistance dogs in our branches.

Our Telephone Banking advisers can help you over the phone.
Call our team on 0800 9 123 123.

Our lines are open from 7am to 9pm on Monday to Saturday, and 8am to 9pm on Sunday.

Here are some ways we can help:

  • Our Next Generation Text Service lets you type to an assistant who can then speak with one of our team on your behalf. Use your text phone to call 18001, 0800 9 123 123 or visit the Next Generation Text Website to use the free app on your smartphone, tablet or computer
  • SignVideo lets you use British Sign Language by connecting you with qualified interpreter who can speak with one of our team on your behalf. Find out how you can use SignVideo in this sign language video
  • We can arrange for a British Sign Language interpreter to attend your local branch. This usually takes around two weeks to organise. If you want to use your own interpreter, we will cover any professional charges for you
  • All our branches have hearing loops to support hearing aids
  • We welcome all assistance dogs in our branches

You can find more support from the charity, Action on Hearing Loss

Our lines are open from 7am to 9pm on Monday to Saturday, and 8am to 9pm on Sunday.

Here are some ways we can help:

  • All our branches have automatic doors and at least one low-level counter
  • Request a chip and signature card instead of chip and PIN
  • For dexterity problems, we can provide cheque or card template
  • Receive your correspondence in Braille, audio CD, 16pt large print or on coloured paper
  • We welcome all assistance dogs in our branches

You can request any of these through an Online Banking secure message, call us on 0800 9 123 123 or ask in your branch.

Our lines are open from 7am to 9pm on Monday to Saturday, and 8am to 9pm on Sunday.

Here are some ways we can help:

  • If you feel your mental health is affecting your ability to manage your money, speak with one of our financial support team in your local branch to find out how we can help you
  • Take a look at our Money worries section to find tools to help manage your finances
  • All our branches offer private rooms on request to discuss your requirements
  • Speak with one of our advisers on 0800 9 123 123 and tell them you want support with a mental health issue
  • The secure message service in Online Banking lets you privately raise any issues you find hard to discuss in person

Our lines are open from 7am to 9pm on Monday to Saturday, and 8am to 9pm on Sunday.

Here are some ways we can help:

  • We can register someone you trust as an attorney on your account so they can manage your finances on your behalf. Find more details on our Power of Attorney page
  • All our branches offer private rooms on request to discuss your requirements
  • Speak with one of our advisers on 0800 9 123 123 and tell them you want support
  • The secure message service within your online banking lets you privately raise any issues you find hard to discuss in person

Our lines are open from 7am to 9pm on Monday to Saturday, and 8am to 9pm on Sunday.

Send us a tweet

Please don’t tweet your personal

  or banking details

Visit us in branch