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General enquiries

For general day-to-day account or transaction queries, product enquiries or payments; please call our Client Services Team on +44 (0) 333 207 2229*. For anything else, please speak to your dedicated Relationship team.

You can also call our Client Services Team on +44 (0) 800 085 0937 or email for any of these reasons:

• Reporting fraud / unauthorised transactions or any unusual activity on Connect Online Banking
• Report lost and stolen cards, or order replacements
• Complaints
• Bereavement
• Phishing
• Financial Assist
• Vulnerability
• Data Subject Access Request

Online Banking

For any general enquiries about Connect or Connect Plus please call +44 (0) 333 207 2317*

If you notice any unusual activity or transactions, you can call us anytime on +44 (0) 800 085 0937.

*Monday to Friday 8am to 5:30pm.