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Managing your mortgage

Making overpayments

You could save money over the life of your mortgage by making an overpayment. Whether you want to pay off a little extra each month or make a single overpayment it could help you to:

  • reduce the amount of interest you pay;

  • reduce the amount you owe; and

  • be mortgage-free sooner.

You can make either:

  • single overpayments, which you can make at any time; or

  • regular overpayments, which are taken each month with your mortgage Direct Debit. You can set up and cancel your regular overpayment at any time.

If you have an interest only mortgage your overpayment will reduce your monthly payment. If you want to reduce your mortgage term please speak to us on 0800 783 9738 to see what your options are.

Early repayment charges

Depending on the type of mortgage you have, you may be charged an early repayment charge (ERC) for making an overpayment. You can use the below table as a guide. Your original mortgage offer, annual mortgage statement or the mortgage section in Online Banking will give details of any ERCs that apply to you.

Type of mortgage Overpayment amount 1 Early repayment charge (ERC)
Santander tracker rate Unlimited  No ERC 
Santander fixed rate Overpay up to 10% of your outstanding balance each calendar year (January to December) with no early repayment charge 
Santander Standard Variable Rate  Unlimited   No ERC 
Santander Flexible Offset  Unlimited   No ERC 
Alliance & Leicester tracker rate  Unlimited   No ERC 
Alliance & Leicester fixed rate Overpay up to 10% of your outstanding balance each year in January with no early repayment charge  
Alliance & Leicester Standard Variable Rate  Unlimited   No ERC 

 1 No minimum overpayment amount applies.
 

How do I make an overpayment?

If you'd like to make an overpayment on a fixed, tracker or Standard Variable Rate mortgage please call us on 0800 917 5630.

If you would like to make an overpayment on a Flexible Offset mortgage, simply use Online Banking or call us on 0800 917 5630. Lines are open 8am to 7pm Monday to Friday and 8am to 1pm Saturday.
 

If your circumstances change, you may be looking to make some changes to your mortgage either:

  • to pay off your mortgage earlier

  • to make your monthly mortgage payments more affordable

  • to make sure you pay off all your mortgage at the end of your term by changing from an interest only mortgage to a repayment mortgage

  • or a combination of the above

Next steps

  1. Make sure you have all of the information about your current mortgage available, including balance, repayment method, term and interest rate. You can get an up-to-date view by:

    • using Online or Mobile Banking (see how to sign up below)

    • finding the information on your latest mortgage statement

    • calling us on 0800 917 5630. Lines are open 8am to 7pm Monday to Friday and 9am to 1pm Saturday. You can also call us if you have any queries.

  2. You can use our calculator to understand whether the changes you would like to make are affordable. The figures are only a guide to what you might pay. The exact cost will depend on the particular mortgage you choose and how interest is calculated on your mortgage.

Calculator

 

  1. If you think the changes are affordable, please call us on 0800 051 5579 where a Mortgage Adviser will explain the next steps to you. To make sure you have the right information to hand when you speak to us, please print the results from the calculator. As part of the application we will make an assessment of your income and outgoings. Please click here to help you prepare the documents we will need to see as part of your application.

    When you’ve submitted your application and supporting documents to us, we will contact you with an initial decision. If you then want to go ahead with your application, we will arrange a suitable time for a fully advised interview.

    Once you’ve completed the interview and your application is successful, you will be sent paperwork to sign and return before any changes are made.

    Lines are open 9am to 7pm Monday to Friday and 9am to 2pm Saturdays.

View your mortgage in Online and Mobile Banking

If you have a Santander current account, savings account or credit card as well as a Santander mortgage, sign up for Online and Mobile Banking here

If you have a mortgage with us but no Santander current account, savings account or credit card, you can still sign up to view and manage your mortgage online. You'll need your mortgage account number which you can find on your latest statement. 

Adding and removing the people named on your mortgage
To add or remove somebody from your mortgage,

  1. Before applying you will need to ensure you have all the information about your current mortgage available including balance, repayment method, term and interest rate, which you can find on your latest mortgage statement or by calling us on 0800 917 5630.
    Lines are open 8am to 7pm Monday to Friday and 9am to 1pm Saturday.
    If you have any queries about what to do you can also call us on this number.

  2. It is also important to make sure you have the right information to hand about what you spend each month as we will ask you questions about this when you decide to apply. Our handy budget planner might help.

  3. When you are ready to go ahead with an application please call 0800 051 5579. This will include an assessment of your income and outgoings and one of our Mortgage Advisers will explain the next steps to you.
    Lines are open 9am to 7pm Monday to Friday and 9am to 2pm Saturdays.
     

 

Letting your property
Depending on your circumstances, you may be able to let your property if you:

  • have held your Santander mortgage for more than six months

  • are not in arrears on your mortgage payments.

Next steps:
Make sure you contact us to seek permission to let your property. If you don’t, you could be in breach of your mortgage terms and conditions.

Call us on 0800 917 5630. Lines are open 8am to 7pm Monday to Friday and 9am to 1pm Saturday.
We'll send you a Consent to Let form which you'll need to fill out and return. A charge may apply

There are a number of responsibilities and financial considerations that you should take into account when letting a property. Visit our Buy to Let page to find out more.

Changing your contact details
If you need to make any changes to your details you will need to contact us in writing at:

Santander Mortgages
Mortgage and Loan Operations
Santander
Bridle Road
Bootle
L30 4GB

Alliance & Leicester Mortgages
Santander Image and Document Centre
Carlton Park
Narborough
LE19 0AL

When you write to us please include full details of the changes and ensure that everyone on the mortgage has signed the letter to confirm they are happy with this.

We will also require the following:

  • For change of address, a recent utility bill

  • For change of name, a copy of your old and new signatures as well as one of the following:

    • Marriage certificate

    • Decree absolute

    • Birth certificate

    • Change of name deed

    • Civil partnership certificate

In some instances we may require additional information from you.

When you're changing your name with us, you’ll also need to contact Land Registry to change your name on their records.

It’s important you have a suitable plan to repay your mortgage when it ends. If you don’t you must put one in place.

If you don’t have a repayment plan or don’t think your plans will cover your mortgage, here are some options you should consider:

  • Switch all or part of your mortgage to repayment – this means converting your existing interest only mortgage to one where you repay the capital borrowed and the interest owed. As the monthly payments are likely to be higher, as a responsible lender, we’ll make sure this is affordable.

  • Make overpayments – if you’d like to reduce the capital balance outstanding on your mortgage, you can make overpayments. Your original mortgage offer, annual mortgage statement or the mortgage section in Online Banking will give details of any early repayment charges that apply to you.

  • Sell your home – if you’re planning to sell your home at the end of your mortgage term, you should consider if you’ll have enough money to buy another home in your ideal location, after you’ve sold your current home and paid off your mortgage.

  • Take a lifetime mortgage – a lifetime mortgage is a form of equity release secured against your home with no need to make monthly payments. Santander doesn’t offer lifetime mortgages, however we have partnered with Legal & General to offer their Lifetime Mortgage to our customers. Visit Legal & General to find out more or call us to discuss a Legal & General Lifetime Mortgage on 0800 012 1583 option 3.

Next steps

If you have any worries or concerns, we have a team of mortgage advice specialists who can take you through all of your options. Just call them on 0800 012 1583.

If you’d prefer, you can also get free independent advice from the following organisations:

The Money Advice Service
Call 0300 500 5000 or visit the Money Advice Service site

Citizen's Advice Bureau
Call 0345 404 0506 or visit the Citizen's Advice Bureau site

The National Debtline
Call 0808 808 4000 or visit The National Debtline site

The StepChange Debt Charity
Call 0800 138 1111 (free from all mobiles) or visit the StepChange site 
 


YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

 

All applications are subject to status and our lending criteria. This means that the amount we will lend you will depend on your individual circumstances, the type of property and the amount you borrow. For example, we may require a higher deposit if you are buying a flat or a new build property.

Our awards

Our awards

Frequently asked questions

  • Interest rates change from time to time and we reserve the right to change our SVR in the future (because of either funding costs or mortgage market conditions).

     

    If you're looking for more information about the Bank of England base rate and how any change might affect your monthly mortgage payments, we’ve got information and tools to help you, find out more.

  • You can request this from our mortgage centre either by writing to us or contacting us by phone using the details below.

     

    You will need to pay a duplicate/interim statement fee for each statement you request. This can be paid in a branch by cash or cheque, by sending a cheque to the mortgage centre or you may be able to add it to your next Direct Debit by calling us.

     

    Please be aware duplicate statements can take up to 15 days to be issued and delivered.

     

    Santander mortgages:
    Santander Mortgage and Loan Operations, Bridle Road, Bootle, L30 4GB Tel: 0800 917 5630. 8am to 7pm Monday to Friday and 9am to 1pm Saturday.

     

    Alliance & Leicester mortgages
    Santander, Image & Document Centre, Carlton Park, Narborough, LE19 0AL Tel: 0800 917 5630. 8am to 7pm Monday to Friday and 9am to 1pm Saturday
     

  • We contact all our interest only customers on a regular basis to ask them to check if their repayment plans are on track, and to offer support making any new arrangements.  This is part of our commitment to being a responsible lender and to meet the guidance from one of the UK main financial regulators, the Financial Conduct Authority.

     

    If we’ve recently contacted you about your interest only mortgage, please call us or send us the form confirming your plans to repay your interest only mortgage when it ends.

  • We recommend checking your repayment plans are on track at least annually – and more often if possible. This means if your plans aren't as expected, you can act as early as possible to make sure you can still pay off your interest only mortgage at the end of the term.

    Remember to check:

    • the amount you will owe at the end of your mortgage – you can find this on your mortgage statement

    • the amount your repayment plans are likely to produce and whether this will cover the amount you'll owe

    If you want to speak to someone call us on 0800 012 1583. Lines are open Monday to Friday 9am to 7pm and Saturday 9am to 2pm.

  • Can't find what you are looking for? Find more on the mortgages FAQs page.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.