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Make a claim on your insurance

making a claim

Find the right numbers to call when you need to make a claim on an insurance policy with us

Home Insurance: making a claim

For the right number to call, check what your policy number starts with. You’ll find your policy number on your insurance certificate.

If your policy states Options (starts 11 or 12):
Call us on 0844 209 0491.
Lines are open 24 hours a day, 7 days a week.

If your policy provider is Aviva (starts AN):
Call us on 0845 602 6040.
Lines are open 24 hours a day, 7 days a week.

To make a claim for any add-ons you may have call us on:

Options Home Insurance
Family Legal Protection - 0844 209 0489.
Home Assistance - 0844 209 0490.

Santander Home Insurance
Legal Services - 0844 891 5063.
Home Emergency Cover - 0844 891 5062.

Car Insurance: making a claim

To make a claim through Santander Car Insurance please call:
For accident and theft damage, call 0844 335 6344.
For windscreen damage, call 0844 800 6038.
Lines are open 24 hours a day, 7 days a week.

To make a claim for any add-ons you may have call us on:

Roadside and breakdown cover provided by Autonational Rescue Limited - 0808 1000 400 or 01277 720720.
(24 hr Rescue Control Centre)
Breakdown cover provided by the RAC - 0800 0280954
Legal expenses insurance - 0844 809 4953.
Boomerang key protection - 0871 230 1213.
Substitute Vehicle Policy (Hire car following theft/total loss) - 01603 420 856.
Personal Accident and Auto Extra/Road Rage Cover - 01608 641351.

Travel Insurance: making a claim

For policies not linked to your Santander bank account
24/7 emergency: +44 (0)207 173 7177
Non-emergency: 0800 519 9925 or from abroad +44 (0) 1293 726329
Lines open 9am to 5pm Monday to Friday.

For policies linked to Premier or Premier Direct Current Account:
24/7 emergency: 0238 064 4633
Non-emergency: 0845 122 3280.

Life Insurance: making a claim

When you feel ready to call us, the numbers you need are below.

The right number to call depends on the policy provider. You’ll find the policy provider on the policy documentation.

If your policy provider is Aviva:
Call us on 0800 015 1142.
Lines are open 9am to 5pm Monday to Friday and 9am to 1pm Saturday.

If your policy provider is Royal London:
Call us on 0845 741 3002.
Lines are open 9am to 5pm Monday to Friday and 9am to 4pm Saturday.

Guaranteed Over 50 Plan: making a claim

Call us on 0845 8 353 637.
Lines are open 8am to 8pm Monday to Friday.

Call charges vary depending on your phone provider. As part of Sun Life Direct’s commitment to quality service and security, calls may be recorded

When you are ready, you can contact us in writing at:

The Manager,
Department NPE/Servicing,
Sun Life Direct, PO Box 446, Bristol, BS99 1DR

We will ask you for:

  • the Policy Schedule and Endorsements to be returned

  • the name of the person making the claim and evidence of their entitlement to the Plan proceeds

  • the name and date of birth of the policyholder

  • the original death certificate

  • a copy of the policyholder’s Will if there is one.

Call charges when you claim on your insurance
0845 and 0870 numbers
Calls from some fixed networks cost no more than a national rate call. Mobile and other providers' charges may vary.

0800 and 0808 numbers
Calls from UK landlines are free. Mobile charges may vary.

0844 numbers (except the extensions listed below)
Calls have a set up charge of up to 13p and then cost up to 4p per minute depending on your BT call plan. Calls from mobile and other providers' charges may vary.

0844 561 / 0844 800 / 0844 879 / 0844 900 / 0844 999 numbers
Calls have a set up charge of up to 15p and then cost up to 5.2p per minute (including VAT) depending on your BT call plan. Calls from mobile and other providers' charges may vary.

*Please check with your service provider for exact costs. Calls from abroad may cost significantly more. Details correct as of 01 March 2013