Important Information for Santander Customers

Monarch Group – 2 October 2017
Monarch and the companies listed below have recently entered administration:

  • Monarch Airlines Ltd
  • Monarch Holidays Ltd (ATOL Number 2275)
  • First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
  • Avro Ltd (ATOL Number 1939)
  • Somewhere2stay Ltd

We appreciate that some of our customers will have unfortunately been affected by this and have detailed below some guidance to help you.

Monarch customers currently overseas
All customers should visit the Civil Aviation Authority (CAA) website for the latest information –
Monarch customers with a future booking
If your booking is ATOL protected, the CAA is making arrangements for a refund. For further information on how to check whether you’re ATOL protected please visit –
If your booking is not ATOL protected and you booked using your Santander debit or credit card you can make a claim through us. We’ll process these requests as quickly as possible and will keep you informed throughout the process.

  • If you booked using your Santander credit card, please print the credit card claim form, complete and send to the address on the form.
  • If you booked using your Santander debit card, please print the debit card claim form, complete and send to the address on the form.
  • Alternatively you can call us on 0800 9 123 123 to raise a claim or if you need any further help.

If you booked through PayPal, please contact them directly. 

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website Santander and the flame logo are registered trademarks.