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Telephone Banking

Manage your money anytime by phone

Your money, your way – bank by phone 24/7

Just call 08459 724 724

With our UK-based team on hand until 11pm most nights, and an automated service when they go home, you can do your banking by telephone any day of the week at a time that’s convenient to you.

Between 7am and 11pm Monday to Saturday and 8am to 10pm on Sundays you can:

  • get answers to any queries you might have about your accounts

  • transfer money

  • check your balance

  • order a statement

  • set up or cancel standing orders and Direct Debits

  • order a new card or PIN

  • pay bills

At other times you can use the automated Telephone Banking service to check your balances or mini statements and make payments to people or companies you’ve paid before.

You’ll just need your Customer ID and Telephone Banking Number or your 16 digit card number and your date of birth to use this service.

View our call charges

Get started
If you have a debit card, you can use Telephone Banking now by entering the 16-digit number on your card and your date of birth.

If you don’t have a debit card
You can get a Customer ID and Telephone Banking Number by calling us on 08459 724 724 and pressing 9 to speak to us. We are available 7am to 11pm Monday to Saturday and 8am to 10pm Sundays.

Using Telephone Banking is easy
When you call 08459 724 724 we'll ask you to enter your Customer ID and Telephone Banking Number or your 16 digit card number and your date of birth. Then simply follow the instructions to do your banking.

View our call charges

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