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Dealing with visual impairment
We realise that there's a range and variety of visual impairments and that people with some vision, as well as those with blindness, can benefit from help with their day-to-day banking.

We try to incorporate this into the services that we offer so that we can help you, whether it be with colour blindness, tunnel vision, distorted or blurred vision, or total sight loss. It is important to us that you or someone you care for receive the support you need to do your banking.

There are a number of ways we may be able to help you:

  • We can send correspondence to you in Braille, large print or audio CD. Please give us a call on 0800 9 123 123 (Monday to Saturday 7am to 9pm or Sunday 8am to 9pm) to arrange this. Alternatively you can visit one of our branches
     
  • If you have an assistance dog, be assured we welcome all assistance dogs in all of our branches
     
  • We offer Voice Assistant Banking with our SmartBank app, which can allow you to ask questions about your banking using just your voice, as well as other services available. The SmartBank app requires iOS 7.0 or later and is compatible with iPhone, iPad and iPod touch. This can be downloaded on the App Store*.
     
  • Our website is compatible with several screen readers.
     
  • If you wish to change the settings on your computer, which can help you to change the font type, we have the support here to help you. Please see the tab above for further details on how to do this.
     
  • If you prefer you can speak with one of our Telephone Banking advisers who can assist with your request over the phone. We are on hand to help you from 7am to 9pm Monday to Saturday and 8am to 9pm on Sundays. Please give us a call on 0800 9 123 123.
     
  • If you feel you need help with your day-to-day banking, you can register someone you trust as an attorney on your account. For more information on this, take a look at our Power of Attorney reference guide

Get in touch
If you feel that you would benefit from any of these services then please let us know, either by going into a Santander branch or giving us a call on
0800 9 123 123 (Monday to Saturday 7am to 11pm and Sundays 8am to 10pm).
 
What else is available?
Further help and support for individuals and families who are affected by visual impairment can be found from the following charities:
Royal National Institute of Blind People: http://www.rnib.org.uk/
Action for Blind People: https://actionforblindpeople.org.uk/
Guide Dogs: http://www.guidedogs.org.uk/

*iPhone, iPad and iPod touch is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
 

Making your screen more visible

You can change your website's text size and font type using your internet browser.

If you find that the words on our websites are too small, or difficult to read because of the font they're in, you can change them. How you do this depends on which browser you're using.

  • For Internet Explorer: open 'Tools', choose 'Internet Options', go to 'General' then 'Fonts' or 'Colours'
  • For Firefox: open 'Options', choose the 'Content' tab, then 'Fonts' or 'Colours'
  • For Chrome: click on the customise button to the right of the browser bar, go to 'Settings', scroll down to 'Web content' and you'll see the option to change font size

Using a screen reader with Adobe Acrobat
You'll need Adobe Acrobat to view and print some of our documents, such as Key Features Documents, which are in PDF format. Adobe's website can help if you'd like to read PDF documents with a screen reader.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.