Your money, your way – banking when it suits you
Whether it’s 1pm or 1am, you can manage your money whenever it’s convenient for you without leaving your house with secure Online Banking.
Already an Online Banking customer? You may notice we've made some changes. We've listened to your feedback and made it easier for you to read the site and find your way round. Don't worry though, you don't have to do anything differently. Simply log on as usual.
If you're new to Online Banking why not check out our help videos to see how it works.
The freedom to do all this 24/7:
Check your balances and view up to 7 years of transactions.
See your current accounts, savings and credit cards all in the same place.
Transfer money and pay bills.
Request and manage your overdraft.
Switch off paper statements for current and savings accounts and view them online.
View and download an ‘Account Summary’ for your current and savings accounts, which shows all the information you need to complete a tax return.
Update your personal information.
Register for Paym, a mobile to mobile payment service that lets you pay people using just a mobile number
If you have a Flexible Offset Mortgage, make lump sum payments, withdraw money and more.
Set up free email and text alerts
Email us safely using secure messaging.
Set savings targets with the savings goals tool.
It only takes a few minutes to register for Online Banking. We’ll then send out your log on details in the post.
If you’re already registered, log on to Online Banking now
Get the most out of Online Banking by learning about some of the more advanced things you can do.
Set up free alerts in Online Banking
There are a range of alerts to choose from, such as:
when a large deposit goes in – perfect for telling you when you’ve been paid
when your balance is running low – ideal for helping you to avoid charges.
With up to 7 years of transactions on your current and savings accounts available to see in Online Banking, you no longer have to receive, file and sort through paper statements anymore. Plus you can view, download and print them 24/7.
Using secure messaging in Online Banking is the safest way to email us. Everything you send will be encrypted in a special code so it’s much safer than using your personal email which isn’t encrypted.
To set up new payments in Online Banking you will need to register your mobile number to your Online Banking account .
As extra security, you can only set up a new payment if you can enter a code we send to your mobile phone – a One Time Passcode.
You’ll also need to enter a code for other higher risk transactions such as changing your address.
Make mobile to mobile payments
Use Paym, the new mobile to mobile service, to send and receive payments quickly and securely using just a mobile number.
Register for Paym through Online Banking and you can receive payments from other registered Paym users.
Managing your mortgage
If you have a Flexible Offset Mortgage you can manage this through Online and Mobile Banking. For example, choose to make lump sum payments, withdraw money or tell us if you want to take a payment holiday.
To keep you secure, we use all the industry-standard security and encryption, plus lots more:
You choose a unique image and phrase
You see this every time you log on to reassure you that you’re on our genuine site.
Extra security around high-risk transactions
When you do higher risk transactions – such as new payments or changes to your personal details – we do an extra security check by sending you a code (known as a One Time Passcode) to your mobile which you need to enter online.
More about One Time Passcode
Free security software
For an extra layer of security, Trusteer Rapport works hand-in-hand with your antivirus software and you can download it free of charge.
More about our free security software
So long as you take the proper precautions, for example by keeping your details safe and private, you’re completely covered by our Online and Mobile Banking Commitment.
More on our Online and Mobile Banking Commitment
How to do the basics
Whether you're using Online Banking for the first time, or want a refresher on how to use it, take a look at the Online Banking help videos.
Resetting your log on details
If you need to reset your Password/Passcode or Security/Registration Number, call us on 08459 724 724. We’re open 7am to 11pm Monday to Saturday and 9am to 6pm on Sunday.
Your questions answered
If you have a question, check our Online Banking frequently asked questions below or call our dedicated Online Banking helpdesk on 0845 600 4388. It’s open 7am to 11pm Monday to Saturday and 9am to 9pm Sunday.
View our call charges
If you have a current or savings account
You can register:
You’ll need your card details handy.
Register for Online Banking
Call us on 08459 724 724. We’re open 7am to 11pm Monday to Saturday and 8am to 10pm on Sunday.
Simply take your debit card or passbook and some identification. You don’t need an appointment and somebody will be able to help you straightaway.
Find your nearest branch
If you just have a credit card
Register for Online Banking by calling 0845 602 0350. We’re open 7am to 11pm Monday to Saturday and 9am to 9pm on Sunday.
If you just have a Flexible Offset Mortgage
Register for Online Banking by calling 0845 600 0346 and select option 6. We’re open 8am to 7pm Monday to Friday and 9am to 2pm on Saturday.
If you’ve just lost your ID, you can retrieve your ID instantly online
To reset any of your other log on details, call 08459 724 724. We’re open 7am to 11pm Monday to Saturday and 8am to 10pm Sunday. We’ll confirm your identity, then send new security details to your registered home address
If you're having technical problems, call our Online Banking Helpdesk on 0845 600 4388, or +44 1908 238 013 if you're outside the UK, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.
To change your contact details, simply:
log on to Online Banking
click on My Details & Settings
select Change Personal Details from the left-hand menu and follow the on-screen instructions
You'll need to enter a unique code we send to your mobile phone to complete the change, so keep your mobile handy.
Yes. You'll each have your own log on.
When you log on you'll be able to see:
your joint accounts
any other accounts you hold individually or with other people
The person you hold the joint account with won't be able to see your individual accounts when they log on, and vice versa.
If you receive an email that asks for your personal security details, forward it to email@example.com
If someone may already have your personal security details
Call our Online Banking Helpdesk on 0845 600 4388, or +44 1908 238 013 if you're outside the UK, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.
To help you spot suspicious emails, we always write our emails in a certain way:
We'll address you personally – not with Dear customer or with your email address
We include the last 3 digits of your postcode above the Santander logo
We never ask for confidential information – either in the email or by linking to a page that needs this information