You are in

Online Banking

Open whenever you need us

Your money, your way - banking when it suits you
 
Online Banking is here to help you with most of the transactions you need to make in your day-to-day life. Wherever you are, whatever time it is, as long as you have an internet connection, you can log on and manage your accounts.
 
You can use Online Banking across your current accounts, credit cards, savings, Cash ISAs and Flexible Offset Mortgages. Log on any time to:

  • check balances

  • make payments

  • Set up free email and text alerts 

  • switch off paper statements for current accounts, savings and credit cards and view them online

  • ask us questions

  • change your personal or security details

  • Sign up for additional services like Retailer Offers (see the tab above for more information)

  • let us know if you’re going to be using your card abroad

You can also use Online Banking to see account balances and some other details for your investments, insurance, personal loan and mortgages.

If you choose to invest through the Santander Investment Hub and don’t yet have your Online Banking log on details, you can view and manage any investments that you make through the Investment Hub here whilst you’re waiting for your Online Banking log on details.

If you have a Santander mortgage but no current account, savings account or credit card go to the ‘Get started’ tab for information about how to sign up for Online and Mobile Banking.

If you no longer want to receive paper statements through the post, you can get paperless statements online instead. For more information on how to go paperless, please see the 'Full details' tab.

Whether it's 1pm or 1am, you can manage your money when it’s convenient for you without leaving your house, with secure Online Banking.
 
You can manage your current accounts, credit cards, savings, Cash ISA, investments that you make through the Santander Investment Hub and Flexible Offset Mortgage online. The more accounts you have with us the more you can do - depending on your accounts and products you can:
 
View

  • See the balance of your current account, savings, credit card, insurance, investments, personal loan and mortgage

  • Check your interest rates and fees

  • See your insurance policy details

  • See what you've done in your online session

  • View and download an ‘Account Summary’ for current accounts which shows all the information you need to complete a tax return

Transact

  • Make payments to people and companies and transfer money between your accounts

  • Check payments due to go out of your accounts and change or cancel them

  • Make lump sum payments, pay more, pay less, withdraw money or request a payment holiday on your Flexible Offset Mortgage

  • Buy, sell and switch investments when it’s convenient for you through the Investment Hub

  • Register for Paym, a mobile to mobile payment service that lets you pay people securely using just a mobile number

Manage

  • Set up and amend free email or text alerts for your current account, savings account and credit card

  • Go paperless

  • See how much of your ISA allowance you have left

  • Manage investments that you have made through the Investment Hub

  • Let us know if you’re going to be using your card abroad

  • Order new chequebooks, cards, PINs and statements

  • Ask us about any of your accounts using secure messaging

  • Prevent potential blocks on your card when you go on holiday with ‘Use card abroad’

Stay safe

  • Update your phone number, address and other personal details

  • Update your security settings (password, security number, image, phrase and PINs)

  • Find details of how to report lost or stolen cards

Get paperless statements

  • Keep your statements and other correspondence secure, organised and accessible

  • To turn off paper statements, log on to Online Banking, then select Account Services then e-Documents

  • If ever you need a paper statement you can print one yourself, just make sure you have Adobe Acrobat Reader 4.0 or above.

You're safe

To keep you secure, we use industry-standard security and encryption, plus lots more.

  • You choose a unique image and phrase
    You see this every time you log on to reassure you that you're on our genuine site.
  • One Time Passcode for extra security
    When you do certain transactions - such as new payments or changes to your personal details - we text you a code (known as a One Time Passcode or OTP) for you to enter online. This lets us know it's you with no need for a separate card reader.
  • Security software, Santander Secure and much more
    To learn more about what we do and what you can do to give your Online Banking maximum protection, take a look at our security factsheet or find out more about our free security software.

Resetting your log on details
If you can't remember your log on details you can easily reset them online

If you've forgotten your Personal ID you'll need:

  • Your most recent debit or credit card, or

  • Your account number and sort code, which you can find on your statements

If you've forgotten all your log on details you’ll also need your mobile phone as, for security reasons, we’ll send you a One Time Passcode.

If you don't have the above please phone the helpdesk on 0800 917 9170 to reset your log on details. Opening hours are 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

Your questions answered
If you have a question, check our Online Banking Frequently Asked Questions or call our dedicated Online Banking helpdesk on 0800 917 9170. It's open 7am to 11pm Monday to Saturday and 9am to 9pm Sunday.

View our call charges

If you have a current, savings or credit card account you can sign up for Online, Mobile and Telephone Banking:

Sign up online
You'll need your most recent card or account details handy, and your mobile phone as, for security reasons, we'll send you a One Time Passcode. Sign up for Online Banking Opens in a new window
 
Sign up by phone
Call us on 0800 9 123 123. We're open 7am to 11pm Monday to Saturday and 8am to 10pm on Sunday and you'll need your card or account details handy.
 
Sign up in a branch
Bring along your debit/credit card or passbook and some identification. If you'd like to book an appointment please phone  0800 9 123 123Find your nearest branch Opens in a new window

View or manage your mortgage online

If you have a Santander current account, savings account or credit card as well as your mortgage, sign up for Online and Mobile Banking

If you have a mortgage with us but no Santander current account, savings account or credit card, you can still sign up to view and manage your mortgage online. You’ll need your mortgage account number which you can find on your latest statement.

Alternatively, you could sign up by calling 0800 783 9738. We’re open 8am to 7pm Monday to Friday and 9am to 2pm on Saturday. 

If you choose to invest through the Santander Investment Hub
If you don’t already have Online Banking log on details, we’ll automatically send you them through the post when you register for the Santander Investment Hub.

If you already have log on details, you don’t need to do anything as you’ll be able to see your investment alongside your other accounts in Online Banking, usually 24 hours after registering for the Investment Hub, subject to security checks.

View our call charges Opens in a new window

Depending on what kind of accounts you have, becoming an Online Banking customer could open the door to some additional services:

Retailer Offers
If you have a Santander debit or credit card, you could earn up to 15% cashback when you use those cards at a range of major retailers. Sign up via ‘My Offers’ in Online or Mobile Banking.

Find out more Video guide

 

Mobile to Mobile Payments; Paym
Use our Mobile Banking App to send money. All you need is the mobile number of the person you’re sending the money to. There’s no need for sort codes and account numbers. To receive money, register your current account in Online Banking.

Find out more Video guide

 

 

How to use Online Banking

  • To help make Online Banking as easy to use as possible it is separated out into identifiable ‘tabs’ along the top of the screen, such as ‘Payments and Transfers’, ‘Account Services’ and ‘My Details’.
     
    Within each tab, a left-hand-side menu helps you navigate to specific tasks. If you have several accounts, just select the account you want to work on using the drop down menu in the middle of the home screen.

  • Check your rates and fees, go paperless, find details such as your IBAN and BIC numbers, see what you’ve been doing in Online Banking and get information on your existing balances, statements, cheques and credit cards.
     
    Set up alerts to keep up to date with transactions in your accounts.

    Check your current and savings accounts, credit cards , ISA and Flexible Offset Mortgage between dates over the last 7 years and the last 18 months of your credit card statements.

    • Go to the My Accounts & Transactions tab

    • Go to ‘View transactions’

    • Use the dropdown menu to select the account you’d like to view transactions for

    • You can also view transactions by amount or type using the ‘advanced search’ link in the middle of the page. To view transactions between specific dates use the date boxes next to ‘View transactions’

    Check out how much you’ve put into your Cash ISA at any given time.

    • Click on your ISA account from the Online Banking homepage

    • ‘Contributions to date’ are detailed at the top of the screen

    • You can also see how much you can still put into your ISA, under ‘Contributions remaining’

    Set up free text and email alerts to let you know when your balance goes above or below specified amounts, get weekly balance alerts and a reminder when your credit card payment is due.

     

    • Go to the 'Alerts' button on the left hand menu

    • Clicking this link will take you to a screen where you can set up new alerts or amend/cancel existing ones

       

    See the 'Online Banking video guides' section to find out more about free text and email alerts.

    Let us know if you have a new phone number, mobile number or email address.

    • Go to the ‘My Details & Settings’ tab

    • Click the link on the left hand menu, ‘Change personal details’

    • Go to the ‘Change contact details’ link

    Make sure you still get any post from us if you move house.

    • Go to the ‘My Details & Settings’ tab

    • Click the ‘Change personal details’ link in the left hand menu

    • Click the ‘Change your address’ link

    Get in touch so that we can put your new name on your accounts and communications from us.

    • Go to the ‘My Details & Settings’ tab

    • Click the link on the left hand menu, ‘Change personal details’

    • Click the ‘Change your name’ link. For security reasons you’ll need to download and print a form and bring it into a branch with proof of your identity. Print the form now

    These are your Bank Identifier Code and International Bank Account Number - often required for international transactions.

    • Click on the ‘Account Services’ tab

    • Go to ‘other services’ on the left hand menu

    • ‘View details’ (BIC and IBAN)

    Request an overdraft, an extension or reduce your overdraft. You will need your registered mobile phone to hand as, for security reasons, we will send you a One Time Passcode for these transactions.

    • Go to the ‘My Accounts & Transactions’ tab

    • Go to ‘Manage Overdraft’ in the left hand menu

    • You can now select the account you’d like to manage the overdraft for and request a new overdraft limit

    • We’ll give you an instant online decision and send a confirmation letter to your registered address

    Check what charges your accounts carry.

    • Go to the ‘My Accounts & Transactions’ tab

    • Click ‘View charges’ in the left hand menu

    Go green and view your statements online instead of on paper. You don't need to save or download your statements; the last 7 years' statements will be stored securely within Online Banking so you can access them whenever you need to. You will need your registered mobile phone to hand as, for security reasons, we’ll send you a One Time Passcode.

    • Go to the ‘My Accounts & Transactions’ tab on the left hand side of the page

    • You will see 'e-Documents' near the end of the menu

    • Click on the 'change your paperless settings' link

    • You can also use this page to switch back to paper later if you need to

    See the 'Online Banking Video Guides' section to find out more about managing your statements.

    Check your electronic versions of paperwork from us, including statements.

    • Go to the ‘My Accounts & Transactions’ tab

    • Click ‘e-Documents’

    See what you have available to spend on your credit card as well as details of any Direct Debits, your repayment options, recent statements and transactions.

    • Go to the ‘Credit Cards’ tab

    • Your summary page is displayed, you can get back to this summary from any other page within the credit cards tab by clicking ‘Credit card summary’ in the left hand menu

    Check your card’s balance, Direct Debits, repayment options, activation status, type, expiration date and many other details.

    • Go to the ‘Credit Cards’ tab

    • Go to ‘View card details’

    See the ‘Online Banking Video Guides’ section to find out more about managing your credit card online.
     

    Check the details for any extra cards you may have on your credit card account.

    • Go to the ‘Credit Cards’ tab

    • Go to ‘View additional cards’

    Get an extra statement to check what you have spent on your credit card.

    • Go to the ‘My Details & Settings’ tab

    • Go to ‘Other Services’ in the left hand menu

    • Click ‘Order a duplicate statement’ under the ‘Credit card services’ heading

    Request a new chequebook for your current account simply and easily online.

    • Go to the ‘My Details and Settings’ tab

    • Go to ‘Other Services’ in the left hand menu

    • Go to the ‘Request chequebook’ link

    Check out what you’ve done in your online session in case you’ve forgotten anything.

    • Go to the ‘My Details & Settings’ tab

    • Go to ‘Other Services’ in the left hand menu

    • Go to ‘Online services’

    • Go to ‘Activity log’

    The Account Summary makes it simpler for you to complete a tax return.

     

    This document details the interest paid and tax deducted for personal savings and current accounts you hold with Santander.

    The Account Summary is automatically available to you in Online Banking by the end of May for the previous tax year.

    • Go to the 'Account Services' tab

    • Go to e-Documents

    • Click on ‘advanced search’ which is underneath the ‘search’ button

    • Select ‘Account Summary’ from the ‘Document type’ drop down list and click on search

    • Your Account Summaries will appear at the bottom of the screen

    Track your progress towards achieving your savings goals: let us know what you’re trying to save for and your target date for the goal and we’ll help you keep tabs on how close you are.

    • Go to the ‘My Accounts & Transactions’ tab

    • Go to ‘Savings goals’ in the left hand menu

    • Click the ‘Set up a new savings goal’ link to add a new target

    • If you already have goals set up check how you’re doing with the progress sliders and view, amend, delete or transfer money to a particular goal using the dropdown menus

  • Be paid easily, pay others easily. As well as viewing payments you have made, you can schedule new payments, set up or cancel Standing Orders and Direct Debits and register for Paym.

    Pay people or companies easily online: when you have set someone up they will be stored as a payee for the next time you need to pay them.

    • Go to the 'Payments & Transfers' tab

    • Go to 'Set up a new payment'

    • You can either 'Pay a new bill' or 'Pay a new person'

    • If you would like to make regular payments use the 'Set up a Standing Order' link

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

    See the ‘Online Banking Video Guides’ section to find out more about payments and transfers.
     

    If a company or person is already set up as a payee on your account you can pay them through Online Banking whenever you like. If you want to amend a payee you will need your registered mobile phone to hand as, for security reasons, we’ll send you a One Time Passcode.

    • Go to the 'Payments & Transfers' tab

    • Go to 'Pay or view existing payees'

    • You will be able to view which people or companies you have set up as payees, see their details and amend or delete payments

    Move money between your different Santander current and savings accounts.

    • Go to the 'Payments & Transfers' tab

    • Click the 'Transfer between my accounts' link

    • Alternatively, use the 'Quick Transfer' box on the left hand side of the page and select the accounts you want to transfer between. Add the amount and hit 'Go' and your quick transfer is complete

    See the ‘Online Banking Video Guides’ section to find out more about Quick Transfers.

    Securely send and receive payments from other Paym users through your mobile phone with no need for account numbers and sort codes.

    • Click on the 'Account Services' tab

    • Click the 'Register to receive Mobile Payments today' link to register to receive payments

    • To send mobile payments you will need to download the Santander Mobile Banking app to your device if you haven't already, then enrol following the steps on screen

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

    See the ‘Online Banking Video Guides’ section to find out more about making mobile to mobile payments with Paym.

    Transfer a balance from another card onto your Santander credit card.

    • Go to the 'Credit Cards' tab

    • Go to 'Balance transfer' in the left hand menu

    • You will be able to select the card you want to transfer the balance to, and input details of the card you're transferring the balance from

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

    See the ‘Online Banking Video Guides’ section to find out more about managing your credit card online.

    Pay money into your credit card from another account with Santander or any other UK bank.

    • Go to the 'Credit Cards' tab

    • Go to 'Pay Santander Credit Card' in the left hand menu

    • You’ll now be able to select the card you'd like to pay into, using the drop down menu, and input the details of the account you'd like to pay from

    See the ‘Online Banking Video Guides’ section to find out more about managing your credit card online.

    Make regular payments to people from your account. To set up or amend a Standing Order you will need your registered mobile phone to hand as, for security reasons, we will send you a One Time Passcode.

    • Go to the 'Standing Orders' tab

    • Go to 'View Standing Orders' in the left hand menu to check the Standing Orders you already have set up

    • Go to 'Set up a Standing Order' in the left hand menu if you’d like to set up a regular Standing Order between your own accounts or to another UK account

    • To amend or cancel a Standing Order use the dropdown menu next to the one you'd like to change

    See the ‘Online Banking Video Guides’ section to find out more about managing your standing orders online.

    View or cancel Direct Debit payments to companies from your current account.

    • Go to the 'Direct Debit' tab

    • Use the dropdown menu next to each Direct Debit to either 'View details' or 'Cancel'

    See the ‘Online Banking Video Guides’ section to find out more about managing your Direct Debits online.

    Use Direct Debits to pay your credit card bill with regular payments or a one-off payment to clear the balance.

    • Go to the 'Credit Cards' tab

    • Go to 'Set up/amend Direct Debit' in the left hand menu

    • Use the drop down menu to select the credit card you'd like to set up or amend the Direct Debit for

    • Fill in the repayment options and bank account details

    See the ‘Online Banking Video Guides’ section to find out more about managing your Direct Debits online.

    To pay people or companies overseas you'll need your registered mobile phone to hand as, for security reasons, we will send you a One Time Passcode. You may also need your IBAN or BIC details depending on the destination of the payment and a fee will be charged for an international payment. See our terms and conditions for current fees for international payments.

    • Go to the 'Payments & Transfers' tab

    • Click 'International payments' in the left hand menu

  • You can manage your cards by requesting replacements, ordering new PINs, activating a new card or registering your card for using abroad. Lost or stolen cards must be reported over the phone, using our 24 hour hotlines.

    For security reasons, you cannot report a lost or stolen card online. 

    • For debit cards please phone 0800 9 123 123 or +44 1908 237963 from abroad

    • For credit cards please phone 0800 9 123 123 or +44 1512 648 725 from abroad

    Lines are open 24 hours a day, 7 days a week.

    Get a new card when you need one.
    For debit cards:

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services'

    • Go to the 'Order a replacement debit card' link under the 'Debit card services' heading

    For credit cards:

    • Go to the 'My Details & Settings' tab.

    • Go to 'Other Services'

    • Click on the 'Order a replacement credit card' link under the 'Credit card services' heading

    Get your card working once you’ve received it.
    For debit cards:

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services'

    • Under 'Debit card services' select 'Activate a new debit card'

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

    For credit cards:

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services' in the left hand menu

    • Under 'Credit card services' select 'Activate a new credit card'

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

    Get a new PIN posted to your registered address if you have forgotten yours.
    For debit cards:

    • Go to the 'My Details & Settings' tab

    • Go to 'Other Services' in the left hand menu

    • Under 'Debit card services' select 'Request a new debit card PIN'

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

    For credit cards:

    • Go to the 'My Details and Settings' tab

    • Go to 'Other Services' in the left hand menu

    • Under 'Credit card services' select 'Request a new credit card PIN'

    • You will need your registered mobile phone to hand as, for security reasons, we'll send you a One Time Passcode

    Let us know if you're going abroad so we can make sure your card works when you need it:

     

    • Click 'Account Services' on top of the page 

    • Click 'Use card abroad' at the bottom left or click on the banner at the bottom of the page

    • Enter details of your travel: dates, destination(s) and card(s) 

    • Check the information you’ve given us and confirm

    • 'Summary Page' shows the details of your request

    •  

  • If you have a Flexible Offset Mortgage you can view your mortgage statements, balances, interest rates and credit limits in Online Banking.

     

    You can also request a payment holiday, pay in a lump sum, order statements and carry out many more transactions.

    Check the details of the mortgage you have with us.

    • Go to ‘My Accounts’

    • Select your mortgage

    • The ‘Current arrangements' link in the left hand menu will show you what sort of mortgage you have, including amount and interest rate

    Arrange to pay more, less or a fixed amount each month, depending on your circumstances, or deposit a lump sum.

    • Go to ‘My Accounts’

    • Select your mortgage

    • To pay more, select ‘Pay more each month’ in the left hand menu

    • To pay less go to ‘Pay less each month’

    • To pay a fixed amount go to ‘Pay fixed each month’

    • To pay in a lump sum go to ‘Lump sum payments’

    If you have the funds available in your savings pot you can request a payment holiday or underpay, giving you control over your payments.

    • Go to ‘My Accounts’

    • Select your mortgage

    • Click the ‘Payment holiday’ link in the left hand menu

    • We will let you know, subject to your available funds, whether you can take a payment holiday

    Ask for mortgage statements to see your payment and transactions history.

    • Go to ‘My Accounts’

    • Select your mortgage

    • Click the ‘Order statement’ link in the left hand menu

    Take money out of your mortgage if you need to.

    • Go to ‘My Accounts’

    • Select your mortgage

    • Go to the ‘Withdraw money’ link

    • Subject to your credit limit, we’ll let you know on screen whether or not you can withdraw the amount you’ve requested

  • If you have invested with Santander you can view your balance in Online Banking.

     

    If you choose to invest through the Santander Investment Hub, you can view your balance and also manage your investment by logging on to Online Banking and navigating to the Investment Hub.  

     

    You can also buy and sell investments, track the performance of your investment(s) and view statements and all other documents related to your Investment in your document library in the Investment Hub.

     

    View your investment(s)
    If you have an existing investment with Santander, you can view your balance in Online Banking. You’ll see this alongside any other accounts you have with Santander on your ‘My Accounts’ page in Online Banking.

     

    If you choose to invest through the Investment Hub, you can view your balance and manage your investment by logging on to Online Banking and navigating to the Investment Hub. You can also look at the detail of what you’ve invested in and the performance of your investment(s).

     

    The Investment Hub will open in a new, secure window, letting you toggle between your Online Banking and your Investment Hub. Your Online Banking and your Investment Hub will time out at separate times for your security if you don’t interact with them.

     

    How to access the Santander Investment Hub
    The simplest way to access the Investment Hub is to log on to Online Banking and navigate to the Investment Hub from there.

     

    If you don’t already have Online Banking log on details, we’ll automatically send you them through the post when you register for the Santander Investment Hub. Once you have your details, you can use them to log on to Online Banking. You’ll then see a link to the Investment Hub on your ‘My Accounts’ page.

     

    If you want to check on your investment or make any changes before your Online Banking details arrive, you can log on to the Investment Hub directly, using the details we emailed you when you registered.

     

    If you already have Online Banking log on details, you don’t need to do anything as you’ll be able to see your investment alongside your other accounts in Online Banking, usually 24 hours after registering for the Investment Hub, subject to security checks.

     

    Forgotten your Santander Investment Hub log on details?
    If you don’t yet have your Online and Mobile Banking log on details and have forgotten your Investment Hub log on details, you can call us on 0800 328 1328. Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 4pm.

     

    If you’ve forgotten your Online and Mobile Banking log on details, see the Frequently Asked Questions section below.

     

    View call charges

  • Our customers’ security is paramount to us, that includes making sure you can keep your log on details fresh and change them if you need to. You can change your:

    • Personal ID

    • Security or registration number

    • Password or passcode

    • Image, and

    • Phrase

    We also make sure you’re automatically logged off if your session becomes inactive and give you view only access if you’d like to view Online Banking without being able to make changes.

    • Go to the ‘My Details and Settings’ tab

    • Go to the ‘Change Personal ID’ link

    • You will be asked to confirm any changes you make

    • Go to the ‘My Details and Settings’ tab

    • Go to the ‘Change Security Number’ or ‘Change Registration Number’ link

    • You will be asked to confirm any changes you make

    • Go to the ‘My Details and Settings’ tab

    • Go to the ‘Change Password’ or ‘Change Passcode’ link

    • You will be asked to confirm any changes you make

    Let us know if you get a new phone, or would simply like to change the number you have registered for us to send your One Time Passcodes.

    • Go to the ‘My Details and Settings’ tab

    • Go to the ‘Change OTP service phone number’ link

    • You will be asked to confirm any changes you make

    See the ‘Online Banking Video Guides’ section to find out more about One Time Passcodes.

    • Go to the ‘My Details & Settings’ tab

    • Go to the ‘Change Image’ link

    • You will be asked to confirm any changes you make

    See the ‘Online Banking Video Guides’ section to find out more about how ‘image and phrase’ works.

    • Go to the ‘My Details & Settings’ tab

    • Use the ‘Change Phrase’ link

    • You will be asked to confirm any changes you make

    See the ‘Online Banking Video Guides’ section to find out more about how ‘image and phrase’ works.

    For security reasons you can block access to your accounts. You can regain access to a blocked account by calling the Online Banking helpdesk on 0800 917 9170.

    • Go to the 'My Details and Settings' tab

    • Go to the 'Block access' link in the list

    For security reasons you can change your Online Banking settings to ‘view-only’ so that you can see your accounts, but not make any transactions. You can regain access to a blocked account by calling the Online Banking helpdesk
    on 0800 917 9170.

    • Go to the 'My Details and Settings' tab

    • Go to the 'View-only access' link

  • Secure messages are the safest way for you to get in touch. You can only send a Secure Message when you have entered your security details and messages are encrypted, making them the most secure way of communicating with us.

     

    To quickly send or view a Secure Message just use the contacts box which appears at the bottom left hand side of every screen. You can also click on the 'Help Centre & Contact' tab and you will see links to 'send secure message’ and ‘view secure message'. 

     

    Please make sure you include your name, email address and phone number in any message you send. You can select enquiries and requests from the dropdown menu so that you can:

    • Enquire about new accounts and applications

    • Enquire about balances, statements, cheques and credit cards

    • Enquire about other products

    • Enquire about payments and transfers

    • Get help with Online Banking and our website

    • Change your personal details

    • Make a complaint

    • Make queries about Online Banking or our website

    • Enquire about Mobile Banking

    • Get help with problems accessing your account

    • Switch or transfer your bank accounts

    • Close your account/s

    • Make banking and savings enquiries

    • Make overdraft enquiries

    • Give feedback

       

    We will let you know that we have received your message and will be in touch again as we deal with your request.

  • Our step-by-step instructions above should help you find your way around Online Banking, but if you’d prefer to watch a video to learn about banking online with us, take a look at our Online Banking video guides.

Frequently asked questions

  • If you can’t remember your log on details you can easily reset them online 

     

    If you’ve forgotten your Personal ID you’ll need:

     

    • Your most recent debit or credit card, or

    • Your account number and sort code, which you can find on your statements

     

    If you've forgotten all your log on details you’ll also need your mobile phone as, for security reasons, we'll send you a One Time Passcode.

     

    If you don't have the above please phone the helpdesk on 0800 917 9170 to reset your log on details. It's open 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

     

    View call charges

  • If you're having technical problems, call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

  • If you have a joint account you can only change your own name or address within Online Banking. If both names or addresses need to be changed, both account holders must log on to their own Online Banking and change their own details. Log on and update your details instantly from within the "My Details & Settings" tab.

    • Choose 'Change personal details' from the left hand menu and then click 'Change address‘.

    • Enter your new details (including postcode) and follow the onscreen instructions.

    • Please note: You will need to enter a One Time Passcode (OTP) to complete this change, so make sure you have your mobile phone to hand.

  • Yes. You'll each have your own log on.
    When you log on you'll be able to see:

    • your joint accounts

    • any other accounts you hold individually or with other people

     

    The person you hold the joint account with won't be able to see your individual accounts when they log on, and vice versa.

     

    If you have a joint account, each account holder must update their own details within their own Online Banking. Please see the 'How do I update my contact details in Online Banking?' Frequently Asked Question to learn how to do this.

  • If you receive an email that asks for your personal security details, forward it to phishing@santander.co.uk

     

    If someone may already have your personal security details
    Call our Online Banking Helpdesk on 0800 917 9170, or +44 1908 238 013 if you're outside the UK, 7am to 11pm Monday to Saturday and 9am to 9pm Sundays.

    Stay aware
    To help you spot suspicious emails, we always write our emails in a certain way:

    • We'll address you personally – not with Dear customer or with your email address

    • We include the last 3 digits of your postcode above the Santander logo

    • We never ask for confidential information – either in the email or by linking to a page that needs this information

     

    Learn more about how you can protect yourself online in the Security Centre

  • Can’t find what you are looking for? Find more on the FAQs page.

You may also be interested in

You may also be interested in

Titulo

Lorem ipsum dolor sit amet, consectetur adipiscing elit ipsum dolor sit amet, consectetur adipiscing elit ipsum dolor sit.