You are in

Guide to switching your current account

We're members of the Current Account Switch Service which means in 7 working days you could have all your Direct Debits, standing orders and any regular credits set up on a new account with us.

We can switch your current account for you in just 7 working days
We're members of the Current Account Switch Service. This means your switch will be completed in 7 working days and is backed by the Current Account Switch Guarantee1.

All taken care of
Our dedicated switcher team manage the switch of all your Direct Debits, standing orders and your salary. We'll close your old current account and make sure any payments to and from your old account are redirected to your new current account for 13 months.

Defaqto rated our switcher service 5-star - the highest rating - so you can be confident your current account switch is in the best hands.

Choose the date your switch starts
The switch can begin on the day your current account is opened or any time in the next 60 days. We'll ask you to choose when you apply.

Stay up to date
We'll keep you updated of progress by letter, text and email. You can also call the switcher team on 0845 609 0010. Lines are open 8am to 7pm Monday to Friday and 9am to 2pm Saturday.

Extra reassurance
We'll give you a 4 month fee free Arranged Overdraft during the switching process (see representative example), and for that added reassurance, we'll waive or refund any fee you may incur as a result of the switch.


Representative example
If you've switched your main current account to us, you get:

  • 0% EAR (variable) Arranged Overdraft. No Arranged Overdraft Usage Fee for the first four months. Then £1 each day capped at 20 days in each monthly statement period.

  • In this example, we have assumed the Arranged Overdraft credit limit is £1,200. The actual amount you could get may be different.

If you haven't switched your main current account to us, you get:

  • 0% EAR (variable) Arranged Overdraft. We charge an Arranged Overdraft Usage Fee of £1 each day capped at 20 days in each monthly statement period.

 

Switching your current account: step by step

Day 1
You:

  • choose the date you want to switch your current account

  • choose if you want text and/or email updates in addition to letters. 

We:

  • confirm when your switch has started by letter

  • ask your old bank for a list of your Direct Debits, standing orders and bill payments. 

Day 2-6
You:

  • receive your card and PIN, telephone and online banking credentials.

We:

  • set up your standing orders and bill payments

  • ask the companies you pay by Direct Debit to collect future payments from your new current account

  • arrange for any regular credits you receive to be paid into your new current account. 

Day 7 (and up to month 13)
We:

  • update you to confirm your current account switch is complete

  • transfer any credit balance from your old bank account to your new current account

  • redirect any payments made to your old bank account to your new current account for 13 months. 

You:

  • must repay any overdrawn balance on your old bank account as soon as possible to allow it to close

  • make sure you have funds in your new account to cover your regular payments. 

If you ever need to check anything, call us on 0845 609 0010. Lines are open 8am to 7pm Monday to Friday and 9am to 2pm Saturday.

Current Account Switch Guarantee
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and hassle-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.
  • The service is free to use and you can choose and agree your switch date with us.

  • We will take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).

  • If you have money in your old account, we will transfer it to your new account on your switch date.

  • For 13 months, we will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.

  • If there are any issues in making the switch, we will contact you before your switch date.

  • If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.

For more information go to www.simplerworld.co.uk

 

 

 

How to switch
Simply let us know you want to switch your old bank account when you apply for a new account with us.

Online
During your application you'll be asked if you have a current account with another provider and, if you do, you can choose to switch it.

We’ll then ask for your old bank account details so we can contact your old bank to get things moving.

To switch you'll need to give us

  • your sort code and account number

  • your existing debit card number and expiry date. If you are switching a joint account to us, we’ll need the debit card details for all applicants. 

See our range of Current Accounts

Phone
To apply for a new account by phone, call us on 0845 609 0010. Lines are open 8am to 7pm Monday to Friday and 9am to 2pm Saturday.

In branch
Simply bring details of your old bank account and we can fill out the forms together. Find your nearest branch

Frequently asked questions

  • It's a free service that lets you switch your current account from one participating bank or building society to another. It has been designed to be simple, reliable and hassle free and is backed by the Current Account Switch Guarantee.

  • Yes, you can select and agree a date with your new bank or building society and the process will start six working days before that date (Working days are Monday to Friday excluding bank and public holidays.)

  • The Current Account Switch Service will redirect payments to your new account for up to 13 months from your switch date.

  • The Current Account Switch Service is backed by the Current Account Switch Guarantee. This guarantees that any charges or interest incurred on your old or new account, as a result of a failure in the switching process will be refunded when you bring this to your new bank or building society’s attention.

  • No, providing you repay any outstanding overdraft(s) on your previous account(s) as required by your old bank or building society. If there are any problems with payments (as part of the switching process) your new bank or building society will correct them and ensure your credit rating is not affected.

  • Yes, and your new bank or building society may be able to provide facilities to help you pay off any overdraft, subject to their normal lending criteria. If this isn’t the case you must make separate arrangements to repay your old bank or building society what you owe.

  • You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled. If you’re switching to us, we’ll guide you through this process if you choose to do this.

  • You will be able to access the funds in your old account up to and until your switch date when they will be transferred to your new account.

  • High Street banks and building societies and Internet and Telephone banks that display the 'Current Account Switch Guarantee’ Trustmark will offer the Current Account Switch Service. You can find a list of participating organisations at www.simplerworld.co.uk

  • The Current Account Switch Service is for current accounts only. If you would like to switch other account types, such as a savings account, you will need to ask your new bank or building society if they are able to help you do this.

  • The Current Account Switch Service should not interfere with this process and any debit card transactions that you have asked your bank to stop should remain so after your switch.

  • You may be able to transfer your payments to your new bank without redirecting payments from your old account, and you should discuss this requirement with your new bank.

  • You will receive any positive balance on Day 7 (your switch completion date). Please be aware that the transfer will take place between 6am and 12pm, so there may be a short amount of time when you may not have funds available to you (unless of course, you have already paid in some money directly into your new Santander current account). The short delay is due to the fact that your funds will leave your old account and transfer to your new one (via Faster Payment) ; but after 12pm at the latest, your money will be cleared and available to use from your Santander current account.

  • If you wish to cancel your switch, our dedicated switcher team will explain the options available to you depending on what stage your switch is currently at:

    • Before Day 1 and up to seven working days before your switch date - we can stop your switch before it has started.

    • Day 1 to Day 6 - your switch must still complete and your old account will close. We will cancel all redirection of your payments in and out from your switch date.

    • Day 7 onwards - your switch will have already completed including any balance transfer. We will cancel all further redirection of your payments in and out of your new Santander account. This means if you wish to switch to another current account provider, you will need to instruct them to switch your Santander account to them.

  • Can’t find what you are looking for? Find more on the current account FAQs page.