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International payments

Santander customers can make international payments to most countries, using Online Banking or Telephone Banking. There are three types of payment you can make from your account:

Payment Description Channels available Fee
Electronic transfer (standard) The fastest method of transferring money, directly to an overseas bank account. For payments in EUR and USD, funds can arrive on the same day if sent before our cut-off time. For more information on cut-off times see the ‘Electronic transfers’ tab

Online Banking

Telephone Banking

£25
Electronic euro transfer (non-urgent: SEPA) This method of transferring euros takes a little longer. Money arrives next working day subject to cut off times. For more information on cut off times see the ‘Electronic transfers’ tab

Online Banking,

Telephone Banking

£15
Currency draft (cheque) We can provide you with a currency draft (cheque) which you can then give or send to the beneficiary. 

Telephone Banking

£10

Information you will need to send an international payment
Before making the payment please have to hand the account details of the person you are paying, including:

  • their full name

  • the Bank Identifier Code (BIC) of the beneficiary's bank and;

  • the beneficiary's account number or IBAN (International Bank Account Number). Please note you must supply the beneficiary's IBAN for euro payments to countries in the European Economic Area.

  • Any routing code or other information required by the destination country

Intermediary/ agent bank charges
International payments can be subject to agent bank charges which are beyond the control of the sending bank. This may mean that the beneficiary receives a lower value than the amount that was originally sent.

Which currencies do we support?
For electronic transfers, Santander customers can make international payments to most countries in the following currencies:

Payment Available currencies
Electronic transfer (urgent)

UAE dirham

Australian dollar

Canadian dollar

Swiss franc

Danish krone

Euro

Pound sterling

Hong Kong dollar

Indian rupee

Japanese yen

Moroccan dirham

Norwegian krone

New Zealand dollar

Philippine peso

Polish zloty

Swedish krona

Singapore dollar

Thai baht

US dollar

South African rand
 

Electronic euro transfer
(non-urgent: SEPA)
Euro only

 
What are the time limits?
The cut-off time is the time by which you must have submitted and fully authorised your payment instruction in order for it to be processed today.

Electronic international payments
 
Currency Destination Cut-off time Settlement date* How you can stop or change the payment
 
Online Telephone
Banking 
GBP Within the EEA 15.00 13.00 Same day  
EUR Within the EEA 11.30 11.30 Same day Contact us on 0800 731 6666 as soon as possible, although we cannot guarantee the payment can be stopped.
SEPA – euro transfers Within the EEA 14.30 13.00 Next business day
USD Within the USA 15.00 13.00 Same day
All other currencies Any country 15.00 13.00 Usually within four business days
*The settlement date is the day upon which the payment will usually reach the beneficiary’s bank. Santander cannot guarantee that the beneficiary will receive the funds on that day, as this is beyond the control of the sending bank.
**A small number of payments where the beneficiary bank uses Step 1 settlement will have a 13.20 cut-off.

Charging options
When creating an international payment, you have the option to pay the beneficiary’s fee in addition to your own (sender’s) fee. This will make it more likely (although not guaranteed) that the beneficiary will receive the full amount that you send.

If you want to change the charging options from the default setting, (which is that you pay the sender’s fee only), this can be found in the section ‘Expenses paid by’ in Online Banking – alternatively the telephone operator or branch staff can choose the correct option for you. Please note this is not available for all payment types.

How do I complete an international transfer?
You can complete an international payment using Online Banking or over the telephone.

Online Banking

  • Go to the 'Payments & Transfers' tab

  • Click 'International payments' in the left hand menu and

  • Follow the on-screen instructions

To pay people or companies overseas you'll need your registered mobile phone to hand as, for security reasons, we will send you a One Time Passcode. You may also need your IBAN or BIC details depending on the destination of the payment.

Not signed up for Online Business Banking? Find out more 

By telephone
Please call 0800 731 6666. Lines are open 8am to 9pm Monday to Friday and 8am to 2pm Saturdays.

Which currencies do we support?
For currency drafts (cheques), customers should request a draft drawn on the country where it will be paid in. Santander can provide currency drafts drawn on the following currencies:

Country Currency
Australia  Australian dollar
Canada  Canadian dollar
Switzerland  Swiss franc
Denmark  Danish krone
Austria  Euro
Finland  Euro
France  Euro
Ireland  Euro
Italy  Euro
Germany  Euro
Luxembourg  Euro
Portugal  Euro
Spain  Euro
Japan  Japanese yen
Norway  Norwegian krone
New Zealand  New Zealand dollar
Sweden  Swedish krona
United States  US dollar
South Africa  South African rand

How do I request a foreign currency cheque/draft?
You can complete a request for a foreign currency cheque over the telephone.

By telephone
Please call 0800 731 6666. Lines are open 8am to 9pm Monday to Friday and 8am to 2pm Saturdays.

Things to be aware of

  • We will debit your account immediately for the equivalent Sterling amount using our applicable exchange rate.

  • If you wish to cancel the cheque after we have issued it to you, we can do this but there will be a charge. Due to exchange rate fluctuations you may receive back less than you originally paid.

  • If you notify us that a cheque is lost or stolen, we will place a stop on it and refund your account, but there will be a charge. It will take at least 5 working days for your account to be re-credited. Due to exchange rate differences you may receive back less than you originally paid.

  • If after 6 months the payee has not presented the cheque for payment, we may cancel it. Your account will be re-credited with the Sterling amount, based on our exchange rate on the day we stop the cheque. This means you may receive less back than you originally paid.

Frequently asked questions

  • Receiving money via a CHAPS or International Payment

    • You will need to provide the sender with your full name, sort code and account number (or IBAN International Bank Account Number if your account has one). For International Payments from abroad you will also need to provide the sender with Santander's Bank Identifier Code (BIC), which is ABBYGB2L.

    • If the funds are received in a foreign currency we will automatically convert them into Sterling using our exchange rate on the day we receive the funds.

    • The funds will normally be credited to your account on the same day we receive them. If it is an International Payment we will credit your account providing we receive the payment by no later than 5pm.

    • Although we do not levy a charge to receive an International Payment, other banks may deduct a charge from the payment before it reaches us. These are beyond our control.

  • The following is a tariff of charges for CHAPS Payments and international payments received ty a Santander account. Exchange rates vary from day to day, and charges on services may change at short notice. Please ask for confirmation when you use one of the services.

     

    You can request these details at your local branch or by calling us on 0800 731 6666. Lines open 8am to 9pm Monday to Friday and 8am to 2pm Saturdays.

    Receiving Funds
    International Payment from abroad

    No charge.

     

    Please note: Charges may be deducted from the transmitted funds by any intermediary bank used. Santander has no control over these charges.

    CHAPS Transfers No charge

     

  • The process operates just as it would for a UK Banker’s draft except that the cheque is drawn in a foreign currency.

    For further details please see our international payments pages;

    Personal Banking 

    Business Banking

  • You can pay cheques drawn in a foreign currency into your account as long as they've been made payable to you and are no more than 6 months old. There are 2 different methods of clearance available to process these cheques.

    • The first option is via Collection. The value of the cheque after conversion must exceed £100. This is to ensure that there are sufficient funds to cover any correspondent charges. We will normally send the cheque to the bank where it originated from, requesting payment on your behalf. In this case we'll need to wait to receive the proceeds before crediting your account. Cheques cleared this way usually take between 4 and 8 weeks to clear, depending on the country they are drawn on and there are normally clearance charges. The relevant exchange rate will be applied when we receive the cheque proceeds from the foreign bank. If we are notified that the cheque will not be paid, there will normally be additional charges from correspondent banks and we will also apply our own charges. These will be debited from your account immediately.
       

    • Alternatively, and at our discretion, we can arrange to process via Negotiation method. To be processed via this method, normally the cheque must not exceed £5,000 equivalent after conversion. We credit your account after 6 working days without needing to receive confirmation of clearance from the bank on which the cheque was drawn. We do, however, reserve the right to debit your account if the cheque is later returned unpaid. If this happens, there will be additional charges. The amount on the cheque will be converted to Sterling at the exchange rate on the day we process the cheque. However the funds will remain uncleared for 6 working days and you will only be able to draw against these after the 6th working day.
       

    • You must be the named Payee of the cheque to utilise either service.

  • The following is a tariff of charges for Foreign Currency Cheque withdrawals and Foreign Cheque deposits. Exchange rates vary from day to day, and charges on services may change at short notice. Please ask for confirmation when you use one of the services.

     

    You can request these details at your local branch or by calling us on 0800 731 6666. Lines open 8am to 9pm Monday to Friday and 8am to 2pm Saturdays.

     

    Sending Funds
    Foreign Currency Cheque £10 per cheque issued.
    £25 to stop a cheque.

     

    Receiving Funds
    Foreign Cheque Deposit

    Negotiation method - £10

     

    Collection method - £10, plus any applicable Correspondent bank charges.

     

    Unpaid Foreign Cheque - £5 plus any additional correspondent bank charges.

     

    Where we credit your account via Negotiation, if the cheque is subsequently returned unpaid your account will be debited using our current exchange rate. This could mean that you are debited for a greater amount than was originally credited.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.