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Business Banking frequently asked questions

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Answers to your questions about our products and services

Get an instant answer to your question by viewing frequently asked questions about our products and services.

Frequently asked questions

  • Call us on 0800 731 6666. Lines open 8am to 9pm Monday to Friday and 8am to 2pm on Saturdays.

  • If you already have a Business Current Account with us, you can apply for an overdraft by calling us on 0800 313 4481. Lines open 8am to 6pm Monday to Friday.

  • We take your Business Current Account fee automatically from your account on the monthly anniversary of the day your account was opened. For example, if your account was opened on 15th January, your account will automatically be debited on the 15th of every month, or the nearest working day after.

  • To change your account details you will need to complete and return the Change of Details form. Once complete please return the form to Santander Business Banking, Bridle Road, Bootle L30 4GB. If you require assistance with your request please call the Business Banking contact centre on 0800 731 6666. Lines open 8am to 9pm Monday to Friday and 8am to 2pm on Saturdays.

    If your business is a Club or Society, you’ll need to complete the Change of Details form for Clubs and Societies.

  • No, providing you repay any outstanding overdraft(s) on your previous account(s) as required by your old bank or building society. If there are any problems with payments (as part of the switching process) your new bank or building society will correct them and ensure your credit rating is not affected.

  • Call us on 0800 731 6666. Lines open 8am to 9pm Monday to Friday and 8am to 2pm on Saturdays.

  • You are eligible for the Start-Up Business Current Account if:

    • This is your first business current account

    • Your business has been trading for less than 12 months

    • You have up to two directors, owners or partners

    If you do not meet these criteria you will need to apply for the Business Current Account.

    Examples of businesses that would not qualify for the Start-Up Business Current Account include:

    • Existing businesses under new ownership, unless the business is in its first year of trading and this is the new owner’s first business current account

    • An existing business that is changing its legal entity type e.g. from Sole Trader to Partnership

    • An existing business that is expanding e.g.opening additional outlets

     

    • Sole traders

    • Partnerships

    • Limited Liability Partnerships

    • Private Limited Companies

    • Trusts

     

    Your business must have up to two directors, owners (shareholders) or partners.

     

    If you would like a relationship managed service or have comprehensive banking, international business or larger lending needs, please visit Corporate & Commercial Banking.

  • High Street banks and building societies and Internet and Telephone banks that display the 'Current Account Switch Guarantee' Trustmark will offer the Current Account Switch Service. You can find a list of participating organisations at www.simplerworld.co.uk

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