Android Pay

Pay with Android Pay
You can use Android Pay by linking your Santander debit or credit card to your Android device, the card does not need to be contactless. This will allow you to make secure payments with a wide range of Android phones at any contactless terminal and in-app with certain merchants.

What do I need to start using Android Pay?

  • You will need an Android device (most of the latest devices support Android Pay).

  • Download the Android Pay app from the Google Play Store.

  • Santander debit or credit card excluding ATM only cash cards, Visa Top-up Debit Card and Business VISA Electron Cards.

Using Android Pay
Once you've registered your card with Android Pay, simply hold your Android device against the contactless terminal to make a purchase. You may be asked to verify the transaction with your fingerprint/pattern or device unlock code.

  • Convenient - no more getting cards out of your wallet or purse.

  • Easy - Android Pay is accepted at any contactless terminal in the UK.

  • Secure - no card details are shared with either the retailer or Google, giving an extra layer of security when making a purchase. Instead we use a virtual account number to represent your account information.

Pay wherever you see the contactless symbol. Some retailers may limit the purchase amount to £30.

Android Pay can also be used for purchases within apps, where you see the "Buy with Android Pay" or Android Pay symbols.

What do I need to start using Android Pay and where can I use it?

You will need:

  • A phone with Near Field Communication (NFC) wireless data functionality and running AndroidTM 4.4 (KitKat®) or higher.

  • Any Santander debit or credit card excluding ATM only cash cards, Visa Top-up Debit Card and Business VISA Electron Cards. It doesn’t even need to be a contactless card to use Android Pay.

  • You will need to download the Android Pay app from the Google Play store. If you cannot see it in the Google Play store your phone does not support it.

  • Your device needs to have a lock in place, this can be fingerprint/pattern or device unlock code.

If you have more than one Santander card you can store them within your app. The default card for payments will be the one you added first. You can change this at any time by selecting an alternative card and tapping 'set as default card'.

Paying with Android Pay
Using Android Pay at any contactless terminals is quick and secure. Just wake the device and hold it next to the contactless terminal. You may need to unlock the device for some transactions.

Using Android Pay at in-app merchants is also quick and secure. You can pay where you see the "Buy with Android Pay" or Android Pay symbols.

Your transactions will still appear on your bank statements and you’ll be able to see the last ten transactions in the Android app on your phone. 

If you have any questions about using Android Pay you can check our FAQs or call our dedicated number on 0800 068 6698. Lines are open Monday to Friday 7.30am - 9pm, and 8am - 2pm on Saturdays.

See our full Terms and Conditions
See our privacy policy

Adding your Santander cards to Android Pay is quick and easy

Add a card

  • Download the Android Pay app from the Google Play Store.

  • Open Android Pay and tap the + sign.

  • You'll be prompted to set up a device lock, if you don't already have one.

  • Add your Santander card information by either taking a picture of your card using the camera or adding the details manually.

Verify

  • We’ll send you a code to enter into your device.

  • As soon as you’ve entered the code you’re ready to use Android Pay.

Pay in shops

  • You can use Android Pay in shops with a contactless terminal.                   

  • You don't have to open the Android Pay app to make a purchase with your device.

  • To pay simply wake up your device and hold it near the contactless terminal.

  • Payment will always be taken from the default card in your Android Pay wallet.

  • You may need to unlock the device for some transactions.

  • Some retailers may limit the purchase amount to £30.

Pay in app

  • Certain retailers and merchants will let you pay with Android Pay if you are using their app (not their website). Look out for the "Buy with Android Pay" or Android Pay symbols.

  • At the retailer checkout, tap the Android Pay purchase button.

  • The default card you have set up will be used for payment.

Pay on Transport for London

  • Android Pay can be used for Transport for London transactions.

  • It is similar to using pay as you go with a contactless payment card. You need to touch in and out on rail services, Emirates Air Line and Thames Clippers River Bus services to pay the right fare, but only touch in on buses and trams.

  • For more information on using Android Pay on Transport for London services, please visit the Transport for London website at www.tfl.gov.uk.

Your accounts are safe if you lose your phone
If you lose your phone there’s no need to cancel your debit or credit card/s as the details aren’t stored in the Android device. However you must either cancel your digital cards using Android Device Manager or call us on 0800 068 6698.

Even though no account details are stored, you should avoid sharing the device you bank with and should not store security codes or passwords on it.

Your security is our priority
We understand that new ways to pay may raise questions. Both Santander and Google have worked to make sure that you have as much security as possible when you use Android Pay.

Transactions you make with your phone may need to be authorised by the device unlock method (either your fingerprint/pattern or device unlock code).

Similar to when you pay with contactless on your debit or credit card, the sales terminal can only detect your payment by phone if you hold the phone close to the terminal and authorise it.

Your phone’s device unlock method must be turned on for Android Pay to work.

Please be aware that anyone who is aware of your device unlock security details or has their fingerprint registered are able to authorise payments on any of the registered cards.

Keeping yourself secure
You can help to keep yourself secure by:

  • Telling us if you receive text messages or emails you aren’t expecting following your registration for Android Pay.

  • Keeping your device unlock security details secure and not allowing anyone else to add their fingerprints to your device.

  • Changing your device password immediately if anyone knows it.

  • Making sure your contact details are up to date at all times so we can get in touch with you quickly should we need to.

For more information on online security in general, you can visit our Security Centre.

For lost & stolen cards, please call us on 0800 731 6666. Lines are open 24 hours a day, 7 days a week.

Frequently asked questions

  • Just take your phone along with your receipt and whatever you want the refund on. Shops will be able to refund any purchase made with Android Pay under the same conditions as they would a purchase made with a card or cash.

  • You can manage your Android Pay linked cards within your Android device.
     
    On your device, your cards and last 10 transactions can be seen in the app when you touch the card you used to pay.
     
    You can change the default card within the app. To change this at any time touch and hold the card to be used as the default payment card, drag it up to the top of the card stack then release.

  • Yes, you can use Android Pay to pay for your journey but there are a few things to be aware of:
     
    You need to use the same device to tap in and out of journeys so it's important the battery on your device will last the journey. Using different devices or payment methods will result in being charged the maximum fare.
     
    If you keep a contactless or Oyster card in your phone case, you should remove it before touching your Android Phone on a yellow card reader. If you don’t, you could pay for your travel with a card you did not intend to pay with.
     
    Not all transactions will appear immediately and in some cases may take a few days to be processed.
     
    For more information on using Android Pay on Transport for London services, please visit the Transport for London website at www.tfl.gov.uk . You can also set up a TfL online account at https://contactless.tfl.gov.uk  to see your full journey and payment history with TfL.

 

Android, Android Pay, and the Android Logo are trademarks of Google Inc. The Android Robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.

You may also be interested in

You may also be interested in

Titulo

Lorem ipsum dolor sit amet, consectetur adipiscing elit ipsum dolor sit amet, consectetur adipiscing elit ipsum dolor sit.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.