Use SignVideo to contact us using BSL
You can now contact us using British Sign Language (BSL) through SignVideo, which connects you with a qualified and registered interpreter, who can help interpret your sign language to one of our advisers.
How do I start using SignVideo?
SignVideo is available Monday to Friday 8am to 6pm, and supported on the following operating systems:
iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
IE 9-11 or Firefox (for Windows), Safari for Mac
Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)
The first time you use SignVideo you'll be asked to install technology called a plug-in on your computer. It will help with the video quality and make sure your calls are secure. You only need to do this once.
If you'd like to learn about SignVideo in BSL take a look at this helpful sign language video.
How does it work?
Clicking on the SignVideo logo below will take you to a new window, where you'll be connected by secure video link to a fully qualified and registered SignVideo interpreter. Let them know you want to speak to Santander.
Please make sure you have any details you might need before connecting to this service, for example the card or account details you'll need to identify yourself to Santander. It'll help you get through to the right person quickly.
Things to be aware of:
This service is available for all account servicing, and we'll be able to help with many of your day to day banking queries and transactions. If you're applying for a new account you'll be able to do so online, or you can use SignVideo to help make an appointment where we can arrange for a face to face interpreter to accompany you in a branch.
Remember, please be cautious with your account details. Santander will never ask you to disclose your PIN, One Time Passcode (OTP) or full password. The interpreter will help deal with your request in a safe and secure way.
Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and Santander for quality and monitoring purposes.
If you need help:
For troubleshooting or technical guidance about SignVideo, please contact firstname.lastname@example.org