As a matter of priority, we are currently working with the Digital Accessibility Centre(opens in new window) and their team of user testers, all of whom are people with disabilities, to help us achieve a positive user experience for all our customers. This will ensure our new site complies with The W3C Web Content Accessibility Guidelines.
Services in alternative formats
We want you to be able to communicate with us as easily as possible. We understand you might need a choice in how you received your correspondence and how you make contact with us.
If you find hearing difficult, you'll be pleased to know that all of our branches have hearing loops fitted at their counters. The loops let you hear our staff more clearly with your hearing aid.
If reading standard print is difficult for you, we can help too. We provide you with a choice as to how your correspondence is presented. We can offer:
Large print (as recommended by RNIB)
Read our Diversity and Inclusion pdf – 546kb(opens in new window) explains fully how we can help you and you can register to receive your correspondence in a different format.
If you need practical help you can request one of our cheque or debit card templates.
Sign language interpreters are available upon request (if you require this service, please contact your local branch giving at least two weeks' notice).
Chip and signature cards are available to order for customers who are unable to use a PIN due to their disability.
We offer the Text Relay service for people who find it hard to talk or difficult to hear our staff using standard phone lines.
If you have a 'text phone' you can call us on 18001 0845 9 724724*.
To help us improve our service we may record or monitor phone calls.
Online & Telephone Banking
Many of our accounts also offer telephone & Internet banking, handy if you'd prefer to manage your accounts from the comfort of your home.
At Santander, we're committed to making sure everyone has access to our websites. We design them with these accessibility guidelines in mind:
We make sure that navigation throughout the site works in a consistent way.
We use a standard web font to make it easy for all to read. In most cases, the size of the font can be adjusted according to your needs, using standard browser and operating system options.
All the images are given 'alt text' alternatives except those which are only decorative; the tags for these are left blank.
We never use colour as the only way to convey information.
All links have been written in order to make sense when read out of context.
Santander has developed its own accessibility guidelines, which take into account standards and accessibility best practice from a number of sources.
Adobe Acrobat is required to view and print PDF documents. You can download Adobe Acrobat for free from the Adobe website(opens in new window). You will also find useful tools and resources on the Adobe website if you want to read PDF documents with a screen reader(opens in new window).
If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to get in touch. You can call us on 0845 600 4388* (dial 44 1908 238013 from abroad) 7.00am-11.00pm Mon-Sat and 9.00am-9.00pm Sun, or you can contact us.
Santander is constantly improving the quality of the service it provides over the Internet. From time to time this may require upgrading to a suitable browser or amending your computer settings in order to enjoy all the benefits and new services that Santander provide on the Internet. If you do not have one of the supported web browsers installed on your computer, click on one of the links below to download one.
|Internet Explorer||Visit the Microsoft website(opens in new window)|
|Firefox||Visit the Mozilla website(opens in new window)|
|Google Chrome||Vist the Google chrome website(opens in new window)|
|Safari||Visit the Apple website(opens in new window)|
If you have any technical problems downloading a browser, we recommend you contact your Internet Service Provider.
Still experiencing problems? If your computer meets the requirements but you are still experiencing problems, here is a checklist of possible causes:
Since security must be tight to protect you, make sure you have 128bit SSL encryption enabled.
Ensure that your browser is set to accept cookies.
If you have any problems checking these details, help is available from the website of the provider of your web browser. If you are still experiencing technical problems please contact our eCommerce support line on 0845 600 4388. This line is open from 7am - 11pm Mon-Sat & 9am - 9pm Sun. To help us improve our service we may record or monitor phone calls.