As a matter of priority, we are currently working with the Digital Accessibility Centre(opens in new window) and their team of user testers, all of whom are people with disabilities, to help us achieve a positive user experience for all our customers. This will ensure our new site complies with The W3C Web Content Accessibility Guidelines.
Services in alternative formats
We want you to be able to communicate with us as easily as possible. We understand you might need a choice in how you receive your correspondence and how you make contact with us.
If you find hearing difficult, you'll be pleased to know that all of our branches have hearing loops fitted at their counters. The loops let you hear our staff more clearly with your hearing aid.
If reading standard print is difficult for you, we can help too. We provide you with a choice as to how your correspondence is presented. We can offer:
Large print (as recommended by RNIB)
Read our Diversity and Inclusion pdf – 49kb(opens in new window) explains fully how we can help you and you can register to receive your correspondence in a different format.
If you need practical help you can request one of our cheque or debit card templates.
Sign language interpreters are available upon request. We will find a sign language interpreter for you using Action On Hearing Loss and will try and arrange this for you as soon as possible. This will usually take around 2 weeks, depending on the availability of an interpreter in your area. If you require this service, please make contact with your local branch who will be able to help you. If you know of a professional interpreter in your area who can come with you, Santander will always make sure to cover any professional charges for using your own interpreter.
Chip and signature cards are available to order for customers who are unable to use a PIN due to their disability.
We offer the Text Relay service for people who find it hard to talk or difficult to hear our staff using standard phone lines.
If you have a 'text phone' you can call us on 18001 0845 9 724724*.
Alternatively, if you do not have a ‘text phone’ you can visit Next Generation Text Website for details on how to use your smartphone, tablet or laptop along with the free Next Generation Text (NGT) app. You do not need a text phone to use this service, and are able to contact us whilst on the move.
To help us improve our service we may record or monitor phone calls.
Online & Telephone Banking
Many of our accounts also offer telephone & Internet banking, handy if you'd prefer to manage your accounts from the comfort of your home.
Make web pages easier to read by changing their colours and fonts
If you find that the content on our web pages is hard to read, using your browser to change the colours and fonts may make it easier. There are different ways of doing this, depending on the browser you use.
Changing fonts and colours in Internet Explorer
You can change the default font, override the fonts used in web pages, and change the default colours by doing the following:
Open the ‘Tools’ menu
Select ‘Internet Options’
Select the ‘Fonts’ button from the ‘General’ tab to change your font settings
Select the ‘Colours’ button from the ‘General’ tab, to change your colour settings
You can find more information on Microsoft's website.
Changing fonts and colours in Firefox
If you use Firefox as your browser you can change the default font, override the fonts used and change the default colours by doing the following:
Select the ‘Content’ tab
Choose the relevant section to make adjustments to either the font or colours
You can find more information on Mozilla's website: Firefox accessibility
Changing colours in Google Chrome
You can only change the colour of your background or links in Google Chrome by downloading an extension.
To install the Change Color extension, either visit the Google Chrome Extensions (link is external) website using Google Chrome and search for the extension named ‘Change Colors’ or go directly to the ‘Change Color’ extension (link is external)
Click on the ‘Install’ button to install the extension
Once installed, you will see the ‘Change Colors’ icon at end of URL field
Right-click on the icon and select ‘Options’ to change background colour, text colour, links colour and visited links colour
Once your options have been set, you can click on the icon to apply or remove your colour options
Changing font style and size in Google Chrome
Select the ‘Tools’ menu
Select the ‘Under the Hood’ tab
In the ‘Web Content’ section, click ‘Change fonts and language settings’
Select the ‘Fonts and Encoding’ tab and select the font settings you want to use
At Santander, we're committed to making sure everyone has access to our websites. We design them with these accessibility guidelines in mind:
We make sure that navigation throughout the site works in a consistent way.
We use a standard web font to make it easy for all to read. In most cases, the size of the font can be adjusted according to your needs, using standard browser and operating system options.
All the images are given 'alt text' alternatives except those which are only decorative; the tags for these are left blank.
We never use colour as the only way to convey information.
All links have been written in order to make sense when read out of context.
Santander has developed its own accessibility guidelines, which take into account standards and accessibility best practice from a number of sources.
Adobe Acrobat is required to view and print PDF documents. You can download Adobe Acrobat for free from the Adobe website(opens in new window). You will also find useful tools and resources on the Adobe website if you want to read PDF documents with a screen reader(opens in new window).
If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to get in touch. You can call us on 0845 600 4388* (dial 44 1908 238013 from abroad) 7.00am-11.00pm Mon-Sat and 9.00am-9.00pm Sun, or you can contact us.
Santander is constantly improving the quality of the service it provides over the Internet. From time to time this may require upgrading to a suitable browser or amending your computer settings in order to enjoy all the benefits and new services that Santander provide on the Internet. If you do not have one of the supported web browsers installed on your computer, click on one of the links below to download one.
|Internet Explorer||Visit the Microsoft website(opens in new window)|
|Firefox||Visit the Mozilla website(opens in new window)|
|Google Chrome||Vist the Google chrome website(opens in new window)|
|Safari||Visit the Apple website(opens in new window)|
If you have any technical problems downloading a browser, we recommend you contact your Internet Service Provider.
Still experiencing problems? If your computer meets the requirements but you are still experiencing problems, here is a checklist of possible causes:
Since security must be tight to protect you, make sure you have 128bit SSL encryption enabled.
Ensure that your browser is set to accept cookies.
If you have any problems checking these details, help is available from the website of the provider of your web browser. If you are still experiencing technical problems please contact our eCommerce support line on 0845 600 4388. This line is open from 7am - 11pm Mon-Sat & 9am - 9pm Sun. To help us improve our service we may record or monitor phone calls.