Home

Home insurance

Administered and underwritten by Aviva Insurance Limited

Choose cover to suit you

"Yes"

Combined buildings and contents insurance

"Yes"

Buildings insurance which covers damage to your home

"Yes"

Contents insurance which is ideal if you’re renting

"Yes"

Add accidental damage and other optional extras, so you only pay for those if you need them

"Yes"

Choice of Classic or Plus cover 

What's more

"Yes"

No charge to make changes to your policy

"Yes"

No interest on monthly premiums

"Yes"

Earn 2% cashback on your home insurance when you pay from certain Santander current accounts 

"Yes"

UK-based claims team. Register your claim online

Defaqto 5-star expert rated for Home Insurance (Plus) 2024

Plus insurance

5* Defaqto rating relates to Plus insurance only 
Defaqto 3-star expert rated for Home Insurance (Classic) 2024

Classic insurance

Insurance cover to suit you

We can offer you the choice between two levels of defaqto rated cover: our Classic policy or our Plus policy. See the table below to compare the differences between the two. 

The table below provides a summary of some of the features of each cover level. Full details of our cover limits (82 KB) are available.

Product featuresClassicPlus
Building's sum insured. This is the maximum you can claim for loss or damage to the property caused by certain events, such as a storm or flood. 

Up to £500,000

Unlimited

Content sum insured. This covers loss or damage to the possessions in your home.Up to £50,000

Unlimited

Cover limit for valuables in the home.£20,000£50,000
Alternative accommodation or loss of rent.Up to £25,000Unlimited
Trace and access, which deals with finding the source of a leak.Up to £2,500Up to £5,000
Replacement locks if your keys are lost or stolen.Up to £250Unlimited
Accidental damage.OptionalOptional
Contents temporarily removed from your home.Up to £10,000Up to £10,000
UK-based claims team to support you with every step of your claim.
"Yes"
"Yes"
Named personal claims handler.
"Yes"
"Yes"
Contents lost, stolen or damaged beyond repair will be replaced with new ones.
"Yes"
"Yes"

 

Defaqto rating

What is Defaqto?

Defaqto is an independent financial information business. Their Star Rating reflects the level of features and benefits offered within a financial product. The more comprehensive the level of features and benefits offered by a product, the higher the Defaqto Star Rating it's given.

Defaqto 3-star expert rated for Home Insurance (Classic) 2024
Defaqto 5-star expert rated for Home Insurance (Plus) 2024

Policy terms and conditions, other cover limits, restrictions and exclusions apply. Please read the important information for more details and our Terms of Business.

    2% cashback

    Earn 2% cashback on Santander Home Insurance premiums, (administered and underwritten by Aviva Insurance Limited) when you pay by Direct Debit from your 1|2|3, Select or 1|2|3 Lite Current Account . While you can't open these accounts anymore, you can still earn cashback.

    The amount of cashback you can earn is capped at £5 per month in each of the 1%, 2% and 3% cashback categories.

    Tailor your policy to suit your needs with additional cover available for an extra cost.

    Personal belongings

    A wider level of cover for your belongings and personal money, in and away from the home, anywhere in the world.

    Pedal cycles

    Covers you for loss or damage to your pedal cycles (including electrically assisted ones) anywhere in the world. Up to £5,000 per pedal cycle.

    Accidental damage

    Additional cover for sudden and unexpected damage like spilling a drink on your sofa if you have contents cover or, if you have buildings cover, putting your foot through a ceiling when carrying out DIY.

    Legal services

    This could provide a lawyer and up to £50,000 in legal costs to pursue or defend disputes in court.

    Home emergency cover

    Provides a tradesperson to attend in an emergency relating to loss of an essential service to the home. Up to £1,000 per claim to cover parts, labour and VAT.

    Please read the important information and documents section below for more details.

    Important information

    Santander Home Insurance is subject to terms and conditions, restrictions and exclusions. Examples include:

    • Damage that happens gradually, faulty materials or workmanship and breakdown or faults.
    • Damage caused by chewing, scratching, tearing or fouling by domestic pets.
    • Gates and fences are excluded from storm damage claims.

    Additional excesses and individual limits apply to certain areas of cover which will be shown in your policy schedule.

    Aviva reserves the right to refuse cover.

    You’ll find further details in the documents below along with our Terms of Business. To view you may need to download Adobe Reader

    Key documents

    If you would like to speak to us, you can call 0800 028 0650. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 4pm.

    Switch quickly and easily

    Switch to us and we'll refund your cancellation fee.

    We'll refund any fee you may have to pay to cancel your existing policy - simply complete our form and make sure you have started your new policy before cancelling the old one. 

    Self Service

    Home insurance quote

    Before you begin, It's important that you read and understand the information below.

     

    How we use your personal information and automated processing

    The personal information you give us, or information that we already have about you, will be used by Aviva to provide your home insurance quote and to service your policy.

    If we already have any personal information about you (for example if you have other Santander products), we will process your information, including information about transactions on your accounts, using automated means.

    This gives an indication of your insurance risk score (which could be higher or lower) and we will share this score with Aviva, who will use this information to calculate a more accurate home insurance and subsequent renewal price for you. If you have a higher risk score, then this may result in a higher price and vice versa. It’s known as ‘automated processing’ and we will need your consent to do this.

    If you’re not comfortable with us using automated processing, please don’t go ahead with this quote.

    Key documents
     

    For more on how we and Aviva will use and process your personal information, please read these documents. 

    Which type of policy do you need?

    Single policy
    Joint policy