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Talk to Us

If you are not in arrears and you just want to discuss your account facilities or have a general enquiry please click 'Contact Us' and select 'General Enquiries'.

To ensure an efficient service when you call us it's often helpful to:

  • Have your account number ready
  • Remember that we will need to ask you some security questions to confirm your identity for your protection.
  • Have thought about what you spend and have details of your expenditure to hand?


If you are in or facing financial difficulties please contact our Collections & Recoveries Department:

Secured (Mortgage) Collections:

For contact

Telephone*:

Opening times:

Santander Mortgages
(Account number prefix 0915862)

0845 607 0002

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Santander Mortgages
(Account number prefix 0905)

0845 6000 882

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Santander Mortgages
(ex National & Provincial)

0845 602 3964

9.30am-5pm Mon-Fri

Santander Mortgage Litigation

0845 600 1986

9am-5pm Mon-Fri

A&L Mortgages

0845 605 8649

8.30am-7pm Mon-Fri
9am-1.30pm Sat

A&L Litigation

0845 605 8647

8.30am-5pm Mon-Fri

Secured Personal Loans

0845 602 4271

8.30am-5pm Mon-Fri

Personal Bank Account & Unsecured Loan Collections

For contact

Telephone*:

Opening times:

Santander Personal Bank
Account

0845 603 9035

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Unsecured Personal Loans

0845 604 0377

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Unsecured Debt Management
Recovery Services (DMRS)

0845 600 1618

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Cahoot

Santander Flexi Loans
Santander Fixed Rate Loans
Cahoot MTA

0845 600 3512
0845 600 3513
0845 600 3514

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Instant Plus Account

0845 6000 559

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Youth Banking Products

0845 603 3009

8.30am-7pm Mon-Fri
9am-1.30pm Sat

Santander Credit Cards

Cahoot
Store Cards & Store Branded
Mastercards
Santander Credit Cards


0845 600 3521
0844 848 3478

0845 603 9469

8am-8pm Mon-Fri
8am-1pm Sat

Business & Professional
Banking Accounts

0845 606 0693

9.00am-5pm Mon-Fri


* Call charge information