Below are the most commonly asked questions about Online Banking, if you can not find the answer to your question, you can contact us either by phone or email.
To keep up to date with the latest scams and information on how to avoid becoming a victim of fraud, visit our Security section
- How do I set up Alerts?
- How do I report a Phishing email?
- I've received an email from Santander with details about money held on my behalf, what should I do?
To help us respond to your call more efficiently, please call the most appropriate number from the list below.
Register for Online Banking
08459 724 724
7am -11pm Mon-Sat
8am to 10pm Sun
Register for Online Mortgage Service
0845 600 0346
8am - 7pm Mon - Fri
9am - 2pm Sat
Register for Online Credit Card
0845 602 0350
8am to 9pm Mon - Sat
Online Banking support
0845 600 4388
7am -11pm Mon - Sat
9am - 9pm Sun
Register for Online Business Banking
0845 607 0666
8am - 9pm Mon - Fri
8am - 1pm Sat
*Call charge information
If you have a general enquiry and you are logged on to Online Banking, you can send us a 'Secure Message'. Alternatively, you can also contact us by email. Please remember, if emailing, not to include any account related information for security purposes.
How do I report a Phishing email?
If you have received an email, phone call or letter from someone purporting to be from Santander, and you doubt its authenticity, please send details to us at email@example.com
We are grateful to all customers who forward us these emails. We investigate all emails we receive, though are not always able to respond directly to them.
The emails are then made available to our colleagues who liaise with the various law enforcement agencies and ISPs.
I've received an email from Santander with details about money held on my behalf, what should I do?
An email alleging to be from a Santander Bank Manager is currently in circulation. It is apparently trying to give the recipient access to a large sum of money that is currently deposited in an account of someone you have never heard of, who has passed away. If you respond to this you will be requested to divulge your account details, and even give them 'administration' funds up front. Do not disclose any information.
If you have a Santander account and think you may have revealed your details in any way, please call us on 0845 600 4388, (dial 00 44 1908 238 013 from abroad) - we're open Monday to Saturday, from 7am to 11pm, and Sunday, from 9am to 9pm. If you bank elsewhere and have disclosed information please get in contact with them.
For more information on these scams visit: http://www.met.police.uk/fraudalert/419.htm (Opens in a new window). Please note, Santander cannot be held responsible for information displayed on other websites.