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Contact Us

Credit cards

To get an instant answer to your question, why not view our FAQs?

If you have a general enquiry, and you are logged on to Online Banking, you can send us a 'Secure Message'.  Alternatively, you can also contact us by email. Please remember, if emailing, not to include any account related information for security purposes.

To help us respond to your call more efficiently, please call the most appropriate number from the list below.

For contact

Telephone*:

Opening times:
Checking the progress of a recent application

Click here

Applying for a new Credit Card

0800 389 9905

8am - 9pm Mon-Fri
8am - 4pm Sat

Customer service

0845 602 1582

7am - 11pm Mon - Sun

Online Credit Card support

0845 602 0350

7am - 11pm Mon - Sat 9am - 9pm Sun

*Call charge information


How do I pay off my Credit Card?
You can make a payment in a number of different ways. You can pay online direct from your account by quoting:

Sort Code: 09-00-99
Account Number: 01000007
Reference: Your Credit Card Account number

You can send a cheque, payable to the primary cardholder, followed by your card number (for example: Mrs Smith 5286 8901 2345 6789) to:

Clearing Centre
Santander Cards Limited
Bridle Road
Bootle
L30 4GB

Please remember to write your Credit Card account number on the back of the cheque.

You can pay at any Santander branch by cash or cheque, using the payment slip at the bottom of your statement.