Already applied for a Personal Loan online?

What happens next?

Within a few minutes of submitting your application you should receive an e mail from us confirming that we have received your application.
Within a couple of days you should receive a second e mail from us, either confirming that your application has been accepted, or that we are currently reviewing your application.
Usually the day after you submit your application* we will send you a letter to your home address (as provided in your application). This will either let know that your application has been successful, and ask you to sign and return a credit agreement, and any other further identification or account information we need, to us as soon as possible, or advising that we have been unable to open a loan for you.
As soon as we receive the signed credit agreement and information (if required) we can pay the money into your designated account.
Once your Personal Loan account is opened you will receive a welcome letter from us which includes important account information such as your loan account details.

* In certain circumstances it may take us a little longer to review your application and contact you by post.

> I haven't received a letter or a credit agreement

I haven't received an email

You should receive the acknowledgement e mail within an hour of making your application but the second e mail may take up to a couple of working days. Remember ‘working days’ do not include Bank Holidays and weekends.

Sometimes emails from Santander are filtered into trash or junk folders by mistake, so you should check these folders. It’s also worth adding DoNotReplySantander@alliance-leicester.co.uk to your email address book as this can help make sure our emails are not filtered out. If it’s been more than three working days and you still haven't received an email then call us on 0845 6033507 and we’ll track your application for you.

I haven't received a letter or a credit agreement

It can take three working days from the date you applied to receive a letter from us. Remember ‘working days’ do not include Bank Holidays and weekends. If it’s been more than five working days and you still haven't received a letter then give us a call on 0845 6033507 and we’ll track your application for you.

Why can't you give me a loan?

Our decision not to provide you with a Personal Loan was made by using a system called Credit Scoring. Credit scoring takes into account information you have provided to us, any we may already hold about you and any obtained from a credit reference agency.

If you’d like a copy of the information held about you by the credit reference agency, you can contact them at:

Consumer Help Service

Experian

PO Box 8000

Nottingham NG1 5GX

Or, visit their website: www.experian.co.uk

Please detail all names that you’ve been known by, along with your date of birth and details of your current and previous addresses for the past 6 years, together with a cheque for £2.00 made payable to Experian Ltd. You can also get this information by calling 0884 4 481 8000 (the fee for this telephone service, which requires a credit or debit card, is £2.50).

*Call charge information