We are members of the Current Account Switch Service. This means your switch will be completed in seven working days and is backed by the Current Account Switch Guarantee1.
123 Current Account and Everyday Current AccountIf you have switched your main current account to us, you get:
If you have not switched your main current account to us, you get:
Switching your current account to us
It’s important you feel confident when using our 5 Star Defaqto rated Switcher Service to switch your current account to Santander. We’re also a member of the Current Account Switch Service. The service is fully guaranteed by the Current Account Switch Guarantee - this means that we can switch your current account to us in seven working days1, and you’ll have complete peace of mind that the process will be simple and hassle free. We’ll keep you up to date with progress from start to finish and our dedicated switcher team are also on hand to help you at any stage.
Current Account Switch Guarantee
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and hassle-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee:
For more information go to www.simplerworld.co.uk
For full information on the Current Account Switch Guarantee click here.
Step 1. Welcome
Step 2. Update
Step 3. Completion
Day 2 to day 6
Day 7 (and up to month 13)
Our dedicated switcher team is available to provide help and assistance at any stage throughout the switching process. You can contact the Switcher Team on 0845 609 0010. Lines are open Monday to Friday 8am to 7pm and Saturday 9am to 2pm.
Current Account Switch Guide
About the new service
The Current Account Switch Service makes switching current accounts from one UK bank or building society to another simple and hassle-free. The service is available to consumers and small businesses, charities and trusts and allows you to choose a switch date that suits you.
The new service provides all of the following benefits:
The guarantee provides the following:
The Current Account Switch Guarantee ensures your current account will switch on a day of your choice, your payments will be automatically transferred and redirected to your new account, and in the unlikely event anything goes wrong with your switch, we will refund any interest and charges (incurred on your old or new current accounts) as a result of this failure as soon as it is brought to our attention.
How to switch
Step 1 - Complete a Current Account Switch Agreement so your new bank can set up your switch.
Step 2 - Complete a Current Account Closure Instruction Form to authorise closure of your old account.
Step 3 - Agree a switch date that is at least seven working days after your new account has been set up.
Step 4 - Relax as your new bank manages the switch (you will be contacted if there are any payments that cannot be transferred).
Step 5 - Continue to use your old account until your switch date.
On your switch date
All of the following will happen on your switch date:
Frequently Asked Questions
1. What is the Current Account Switch Service?
It’s a free service that lets you switch your current account from one participating bank or building society to another. It has been designed to be simple, reliable and hassle free and is backed by the Current Account Switch Guarantee.
2. Can I switch my account on a date that suits me?
Yes, you can select and agree a date with your new bank or building society and the process will start six working days before that date (Working days are Monday to Friday excluding bank and public holidays.)
3. What happens to payments that people send to my old account?
The Current Account Switch Service will redirect payments to your new account for up to 13 months from your switch date.
4. What happens if there is a mistake or unnecessary delay in the current account switching process?
The Current Account Switch Service is backed by the Current Account Switch Guarantee. This guarantees that any charges or interest incurred on your old or new account, as a result of a failure in the switching process will be refunded when you bring this to your new bank or building society’s attention.
5. Will switching my current account affect my credit rating?
No, providing you repay any outstanding overdraft(s) on your previous account(s) as required by your old bank or building society. If there are any problems with payments (as part of the switching process) your new bank or building society will correct them and ensure your credit rating is not affected.
6. Can I switch my current account if I am overdrawn?
Yes, and your new bank or building society may be able to provide facilities to help you pay off any overdraft, subject to their normal lending criteria. If this isn’t the case you must make separate arrangements to repay your old bank or building society what you owe.
7. What if I change my mind?
You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled. Your new bank or building society will guide you through this process if you choose to do this.
8. When will the money in my old account be transferred to my new account?
You will be able to access the funds in your old account up to and until your switch date when they will be transferred to your new account.
9. Do all banks and building societies offer the same Current Account Switch Service?
High Street banks and building societies and Internet and Telephone banks that display the 'Current Account Switch Guarantee’ Trustmark will offer the Current Account Switch Service. You can find a list of participating organisations at www.simplerworld.co.uk
10. What type of accounts can I switch using the Current Account Switch Service?
The Current Account Switch Service is for current accounts only. If you would like to switch other account types, such as a savings account, you will need to ask your new bank or building society if they are able to help you do this.
11. What happens to any debit card transactions that I have asked my old bank to stop?
The Current Account Switch Service should not interfere with this process and any debit card transactions that you have asked your bank to stop should remain so after your switch.
12. Can I prevent my new account details being given to someone who sends one-off payments to my old account?
You may be able to transfer your payments to your new bank without redirecting payments from your old account, and you should discuss this requirement with your new bank.
13. When will I receive any positive balance into my new account?
You will receive any positive balance on Day 7 (your switch completion date). Please be aware that the transfer will take place between 6am and 12pm, so there may be a short amount of time when you may not have funds available to you (unless of course, you have already paid in some money directly into your new Santander current account). The short delay is due to the fact that your funds will leave your old account and transfer to your new one (via Faster Payment) ; but after 12pm at the latest, your money will be cleared and available to use from your Santander current account.
Avoiding any fees
It's a good idea, if possible, to have enough money in your existing account and your new account to cover your usual payments while we complete your switch to us. We will do everything we can to make sure that the switch goes as smoothly as possible. It's unlikely that you will have to pay any bank fees as a result of a mistake we make during the switching process. However, if this happens we will refund any fees in full.
We cannot switch your current account if you have a joint account with your old bank and your new Santander account is a single account. For more information on how joint accounts work, please see the current accounts important information document.
Current Account Switch Service
Switching to and from a bank or building society who is not a participant in the Current Account Switch Service.
You can choose to switch to Santander from a bank or building society that is not a participant in the Current Account Switch Service. If you choose to Switch your current account to another bank or building society who is a participant in the Current Account Switch Service, your Santander current account will be closed on your switch date to your new bank or building society if, on this date, the account balance with us is zero.
If there is an overdrawn balance on your Santander current account on your switch date:
Filling in the forms
If you are switching from a bank or building society that is not a participant in the Current Account Switch Service, then forms 1 and 2 should be completed.
If you need any more of the forms, you can make a copy of them, or ask us for more.
1 Current Account Switch Guarantee and 7 working days completion is applicable for any switch made from a bank or building society who are also participants in the Current Account Switch Service
*To benefit from text and email updates you will have to provide us with your most up to date email address and mobile phone number as part of your online application. Should you wish to update your details at any other time, please log on to Online Banking, visit your local branch, or call us on 0845 609 0010.
Copyright © Santander UK plc. All rights reserved