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Legal details

Important information for accounts currently available to open

  • General Terms and Conditions effective from 1 March 2014  - view 
  • Current Accounts Important Information - view
    • Pre-Contract information (this is important information that all Banks   must give you before you apply for an overdraft (credit) facility)
    • Current Account Specific Conditions
    • Joint account information

Before applying, in conjunction with your Terms and Conditions you should also read:

  • Current Accounts - Switching and Using Your Current Account: - view
    • Current Account Switch Agreement - view
    • Current Account Switch Service - Account closure instruction - view  
  • Our Terms of Business - view
  • Current Accounts Interest Rates and Fees Information - view
  • A Guide to the Lending Code for Consumers - view
  • Your application and credit scoring - view
For Student Current Account customers:
  • How to order your Santander 16-25 Railcard - view


Important information for accounts no longer available to open

Important Information: Changes to 11-15 Current Account and 16-18 Current Account from 4 July 2014 - view
  • General Terms and Conditions effective from 1 March 2014 - view
  • Specific conditions for accounts no longer available to new customers - view
  • Current Accounts Interest Rates and Fees Information - view
  • Insurance policy document for Premier and Premier Direct with European travel insurance - view

 Existing Current Account customers - Important information

  • If you wish to apply for a new overdraft on an existing account, please read: Pre-Contract Information (accounts no longer available)

Complaints process

At Santander we strive to keep our customers happy, however, we realise that sometimes we make mistakes. Telling us when you are unhappy is important as it means we have an opportunity to put things right and improve the service we offer in the future. Please click here to see our complaints process.

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