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Cookie Policy


What are Cookies?

Why are cookies essential to the Santander websites?

The cookies that Santander uses

How to control and delete cookies?

What are Cookies?

Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet. 


Why are cookies essential to the Santander Websites?

This website, along with most other major websites, uses cookies. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. None of the cookies used on our websites collect personally identifiable information about you. 


The cookies that Santander uses

At Santander we use cookies in the following ways:

  • We use cookies within our Online Banking site to protect our customers and prevent fraudulent activity. Without cookies enabled you will not be able to access Santander Online Banking.

  • We use cookies within our online application forms. Without cookies enabled you will not be able to apply for our products.

  • To track how visitors reach our site and the path they take through it to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site. Find our more about how these cookies are used on the Google Privacy site.

  • We also use a similar service from IBM called NetInsight. This is also used for producing web analytics to help us understand how users use the site. This uses both Session and Persistent cookies which are explained in more detail below. None of these cookies use personally identifiable information about you.

  • To monitor and manage our Website traffic.

  • To understand how our advertising campaigns and promotions within the Santander website are working to improve our site design, offers and promotions. No information is passed to third parties.

Two types of cookies are used on this website:

Please note that none of the cookies we use on our website, contain personal information, and cannot be used to identify you.

The length of time a cookie will remain on your device will depend on the type of cookie.

  • Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the Santander website remember what you chose on the previous page, therefore avoiding the need to re-enter information and improve your experience whilst using the site. These cookies do not contain personal information and cannot be used to identify you.
  • Persistent Cookies. These are cookies, which remain on your device after you have visited our website. e.g.  if you use the 'Remember my ID' when logging onto Online Banking. Persistent cookies help us identify you as a unique visitor, they do not contain information that could be used to identify you to another person.

 

How to control and delete cookies

If you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

For more information on Santander's security and privacy measures, please choose from any of the links below:

> Security Centre
> Online Banking Guarantee
> Data Protection and Privacy
> Santander Secure (Fraud / SCL)
> Proof of Identity - Personal
> Proof of Identity - Business