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Check the progress of a recent application

At present customers can apply for the Business Current Account and Business Direct Saver online

Already applied for a Current Account or Business Direct Saver online?

What happens next?

- Within five working days of submitting your online application you should receive an email (remember ?working days? do not include Bank Holidays and weekends).This will either confirm your account is open, ask you to provide some further identification or account information or advise that we have been unable to open an account for you.

- If we asked for some further identification or account information we will have detailed what we need to see and asked you to return that to our freepost address

- When your account is open our confirmation email will include important account information such as Business Accounts User Guide and Terms and Conditions giving you more information about how your business account works, so you can make the most of your money. We will also include and a cheque book request and specimen signature form - a number of the services on your account (such as BACS and CHAPS payments and re-ordering of paying in books) are only enabled when we have your signature on file.On this basis make sure you complete and return the second half of the Chequebook request and specimen signature form to us within 30 days to ensure that you are able to take advantage of these services.

- We automatically register your new accounts for online banking and will post your eBanking credentials, new card and pin to your home address within 7 ? 10 working days of sending your welcome email. If you already bank online with Santander details on how to link your new account to your existing details will be provided in your confirmation email.

How do I know you have received my application?

I haven't received an email

I haven't received my eBanking credentials

Why am I being asked for further identification?

I don?t have the freepost address to return my identification / information to

I don?t have the email detailing identification / information requirements

Why can?t you open an account for me?

I don?t have the Works User Guide

How do I know you have received my application?

The final page of the application generates a five digit online reference number that starts with the letters ?OLA?, eg. OLA12345. We ask you to note down this OLA number as we use it in future communication with you via e mail for security purposes. If you have seen this page and an OLA number was generated for you then you can be confident that we have received your application.

I haven't received an email

It can take up to five working days from the date you applied to receive an email from Santander. Remember ?working days? do not include Bank Holidays and weekends.
Sometimes emails from Santander are filtered into trash or junk folders by mistake, so you should check these folders. It?s also worth adding customerservices@santander.co.uk to your email address book as this can help make sure our emails are not filtered out.
If it?s been more than five working days and you still haven't received an email then please call our Service lines on 0845 607 0666* between 8am to 9pm Monday to Friday and 8am-1pm on Saturdayand we?ll track your application for you.

I haven't received my eBanking credentials

Allowing for weekends and Bank Holidays, it could be up to 10 working days after receipt of your welcome email that you receive your eBanking credentials.At busy periods for post, particularly Christmas, we recommend you allow an extra couple of days. If, 14 days after receiving your welcome email, you still haven't received anything, please call our Service lines on 0845 60 70 666* between 8am to 9pm Monday to Friday and 8am-1pm on Saturday

Why am I being asked for further identification?

With business accounts there are a variety of reasons why we may need further identification or information from you or your business.All of these measures are intended to protect our customers against fraud and money laundering. We always try to do this ourselves electronically but where this is not possible or conclusive we may need to contact you for more information before we can proceed with your application.

We are legally required to verify the identity of each new applicant for an account, even if you?re already a Santander customer. For some types of business we may also require further verification of the nature of your business or need to check Companies House data, and ensure this matches information you provided in your application.

If we can?t verify you electronically, it could be because you?ve moved recently or aren?t on the electoral roll, for example. In these cases we need to ask you to provide us with copies of documents (such as a passport) that we can accept to prove your identity.

I don?t have the freepost address to return my identification / information to

All identification can be sent back to us freepost to:
RRUB-KRSH-TCGS
Account Openings ? Business Banking
Bridle Road
Bootle
L30 4GB
Please do not send valuable originals such as passports and driving licences through the post and ensure that the document(s) are photocopied on both sides and returned to us with your reference number, name and date of birth written on the back so that we can match it back to your application.

I don?t have the email detailing identification / information requirements

It can take up to five working days from the date you applied to receive an email from Santander. Remember ?working days? do not include Bank Holidays and weekends.
Sometimes emails from Santander are filtered into trash or junk folders by mistake, so you should check these folders. It?s also worth adding customerservices@santander.co.uk to your email address book as this can help make sure our emails are not filtered out.
If it?s been more than five working days and you still haven't received an email then please call our Service line on 0845 60 70 666* between 8am to 9pm Monday to Friday and 8am-1pm on Saturday and we?ll track your application for you.

Why can?t you open an account for me?

Our decision not to provide you with the Business Current Account originally applied for was made by using a system called Credit Scoring. Credit scoring takes into account information you have provided to us, any we may already hold about you and any obtained from a credit reference agency.
If you?d like a copy of the information held about you by the credit reference agency, you can contact them at:
Consumer Help Service
Experian
PO Box 8000
Nottingham NG1 5GX
Or, visit their website: www.experian.co.uk
Please detail all names that you?ve been known by, along with your date of birth and details of your current and previous addresses for the past 6 years, together with a cheque for 2.00 made payable to Experian Ltd. You can also get this information by calling 0844 481 8000 (the fee for this telephone service, which requires a credit or debit card, is 2.50)

I don?t have the document detailing identification requirements

The document that we have sent you via e mail or with a letter detailing identification requirements can be opened here. (To open this document you will need to have Adobe Reader. If you don't already have Adobe Reader you can download it for free ). Download Customer Identification Leaflet

I don?t have the Works User Guide

The Works guide should have been attached to your welcome e mail or letter. If you didn?t receive your e mail or the attachment you can download The Works here (To open this document you will need to have Adobe Reader. If you don't already have Adobe Reader you can download it for free).