Call us today
Whether you’re already a Santander customer, or considering joining, our advisers are happy to help. Simply select the most appropriate number from the list below:
| Contact about | Telephone number | Opening times |
| Bank Account | 0845 607 0666 | 8am – 9pm Mon – Fri 8am – 1pm Sat |
| Overdrafts | 0845 607 0666 | 8am – 9pm Mon – Fri 8am – 1pm Sat |
| Business Direct Saver | 0845 607 0666 | 8am – 9pm Mon – Fri 8am – 1pm Sat |
| Business Reward Saver | 0845 607 0666 | 8am – 9pm Mon – Fri 8am – 1pm Sat |
| Business Reserve | 0845 607 0666 | 8am – 9pm Mon – Fri 8am – 1pm Sat |
| Time Deposits |
0845 600 0636 |
8am – 9pm Mon – Fri 8am – 1pm Sat |
| Commercial Mortgages |
0800 389 7777 |
9am – 5pm Mon – Fri |
| Insurance | 0870 600 1068 |
8am – 6pm Mon – Fri |
| Merchant Services | 0845 607 0666 |
8am – 9pm Mon – Fri |
| Vehicle Finance | 0800 085 2685 | 9am – 5pm Mon – Fri |
| Online Technical Helpdesk | 0845 600 4388 | 7am – 11pm Mon – Sat 9am – 9pm Sun |
Alternatively, if you’re calling from abroad please call +44 1908 237 968.
Customer satisfaction
We want to know your views on our service and if there’s something wrong, we want to put it right. If you do have a complaint, we’ve developed the following procedures to make sure you get a prompt and fair response.
Making a complaint
Please contact the area of Santander Business Banking that you have an issue with. Telephone numbers are listed above and our address is:
Santander Business Banking Centre
Customer Relationship Team
Bridle Road
Bootle
L30 4GB
If you’re still unhappy
Once we have responded to your complaint, if you are still unhappy, you can contact our central Complaints Team who will undertake an independent review of your case. They will keep you informed of progress and aim to send you a final response within eight weeks of the date you originally complained to us. In many cases they will do it a lot quicker. If they can’t, they will write to you explaining why they haven’t completed their investigations and tell you when they will have done so.
The contact details are:
Complaints
Santander
PO Box 5129
Milton Keynes
MK9 2YN
0845 600 6014*
Typetalk: 18001 0845 600 6014*
When you contact us
Please give your name and account number
Please explain the reason for your communication
If you’re happy to discuss the issue by phone, please provide a daytime number.
If all else fails
If you’re still unsatisfied after our internal procedures it might be possible to write to an arbitration or ombudsman service.
Financial Ombudsman Service
Some Santander Business Banking activities are covered by the Financial Ombudsman Service – we can let you know whether you’re covered by this scheme.
Please note, the Ombudsman will only consider complaints if you have written confirmation that our internal complaints procedure has been exhausted. So we’ll advise you of your right to refer to the Ombudsman when we issue a final response, or at eight weeks, whichever is earlier.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Copies of our complaints handling procedures and the Financial Ombudsman Service’s explanatory leaflets are available on request.
These products are available to businesses with a turnover of £1 million or less
Santander UK plc. Registered Office: 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England. www.santander.co.uk. Telephone 0870 607 6000. Calls may be recorded or monitored. Authorised and regulated by the Financial Services Authority except in respect of its consumer credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. FSA registration number 106054. Santander and the flame logo are registered trademarks. Santander UK plc advises on mortgages, a limited range of life assurance, pension and collective investment scheme products and acts as an insurance intermediary for general insurance
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