We always want to hear your views. Please complete this form if there's something you'd like to tell us or to make a complaint. Please note - to make a complaint about a transaction on your account, and to ensure your account details remain secure, do not include information about any existing accounts . If you wish to discuss an existing account, please phone us in the first instance. (If you choose to submit a complaint using this form, and your complaint relates specifically to your account, you should know that we may not be able to reply in full via e-mail.)
If you have already spoken to someone about your complaint, it would be helpful if you could include their name and the number you called them on etc when completing this form.
To help us respond to your call more efficiently, please call the most appropriate number from the list below.
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For contact about: |
Telephone: |
Opening times: |
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Complaints Department |
0845 600 6014* (Dial +44 1908 680123 from abroad) Fax Number: 0845 600 1378* |
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Santander Credit Card Complaints |
0845 602 1582* |
7am to 11pm Mon-Sat |
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Typetalk |
18001 0845 600 6014 |
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Financial Ombudsmen Service |
0845 080 1800* |
9am -5pm Mon-Fri |
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