Below are the most commonly asked questions about Online Services, if you can not find the answer to your question, you can contact us either by phone or email.
To keep up to date with the latest scams and information on how to avoid becoming a victim of fraud, visit our Security section
> How do I report a Phishing email?
> I’ve received an email from Santander with details about money held on my behalf, what should I do?
To help us respond to your call more efficiently, please call the most appropriate number from the list below.
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For contact about: |
Telephone: |
Opening times: |
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Register for online banking |
0845 972 4724* |
7am -11pm Mon-Sat, 9am to 6pm Sun |
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Register for online mortgage service |
0845 600 0346* |
8am-7pm Mon-Fri, 9am-2pm Sat |
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Register for online credit card |
0845 602 0350* |
7am -11pm Mon-Fri, 9am-9pm Sunday |
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Online banking support |
0845 600 4388* |
7am -11pm Mon-Fri, 9am-9pm Sunday |
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Register for online Business Banking |
0845 607 0666* |
8am – 9pm Mon-Fri, 8am – 1pm Sat |
For general enquiries, you can also contact us by email. Please remember not to include any account related information for security purposes.
How do I report a Phishing email?
If you have received an email, phone call or letter from someone purporting to be from Santander, and you doubt its authenticity, please send details to us at phishing@santander.co.uk
The emails are then made available to our colleagues who liaise with the various law enforcement agencies and ISP's.
I’ve received an email from Santander with details about money held on my behalf, what should I do?
An email alleging to be from a Santander Bank Manager is currently in circulation. It is apparently trying to give the recipient access to a large sum of money that is currently deposited in an account of someone you have never heard of, who has passed away. If you respond to this you will be requested to divulge your account details, and even give them 'administration' funds up front. Do not disclose any information.
If you have a Santander account and think you may have revealed your details in any way, please call us on 0845 600 4388, (dial 00 44 1908 238 013 from abroad) – we're open Monday to Saturday, from 7am to 11pm, and Sunday, from 9am to 9pm. If you bank elsewhere and have disclosed information please get in contact with them.
For more information on these scams visit: http://www.met.police.uk/fraudalert/419.htm (Opens in a new window). Please note, Santander cannot be held responsible for information displayed on other websites.
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