Below are the most commonly asked questions about Insurance, if you can not find the answer to your question, you can contact us either by phone or email.
> How do I know which is the right insurance for me?
> What about life and critical illness cover?
> How do I apply?
> Who can I speak to about an existing policy?
> Can I get cover for my possessions away from the home, on holiday for example?
To help us respond to your call more efficiently, please call the most appropriate number from the list below.
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For contact about: |
Telephone: |
Opening times: |
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Home Insurance |
0800 0481853* |
8am-9pm Mon-Sat, 10am-4pm Sun |
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New paymentcare insurance |
0845 606 6130* |
8am-9pm Mon-Fri, 8am-4pm Sat |
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New Life and Critical Illness Cover |
0800 587 5053* |
8am-9pm Mon-Fri, 8am-4pm Sat |
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Guaranteed over 50 Plan |
0800 904 7602* |
8am - 6pm Mon – Fri |
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Emergency repairs help line |
0870 600 0410* |
24 hours a day, 365 days a year |
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Make a claim on your home insurance |
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Make a claim on your Paymentcare |
0208 207 9094* |
8.30am-6pm Mon-Fri |
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Make a claim on your life insurance |
0845 741 3002* |
9am-5pm Mon-Fri, 9am-4pm Sat |
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Make a claim on your Guaranteed over 50 Plan |
08457 322 223* |
9am-5pm Mon-Fri, 9am-4pm Sat |
For general enquiries, you can also contact us by email. Please remember not to include any account related information for security purposes.
How do I know which is the right insurance for me?
If you need cover that will pay a lump sum to your loved ones if you die, are diagnosed with terminal illness or diagnosis of critical illness during the plan term, then you may want to consider life and illness cover.
If you’re worried how you’d meet your mortgage repayments and other household bills if you were unable to work due to accident, sickness, unemployment through no fault of your own or if you had to leave work to become a carer for an immediate family member, apply for Paymentcare and it could all be taken care of.
What about life and critical illness cover?
The Personal Protection Plan gives your loved ones a lump sum if you are diagnosed with a terminal or critical illness, or if you pass away during the plan term.
Who can I speak to about an existing policy?
If you need to make a claim, visit the making a claim page to find the right information.
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