We want you to be able to communicate with us as easily as possible. We understand you might need a choice in how you read, talk or hear us.
Induction loops
If you find hearing difficult, you’ll be pleased to know that all of our branches have hearing loops fitted at their counters. The loops let you hear our staff more clearly.
Different formats
If reading standard print is a bit tricky, we can help too. We provide you with a choice as to how our leaflets are presented. Simply ask a member of staff for:
You might prefer to contact us using one of these formats too. Simply ask a staff member to fill in a 'Preferred Communication Request' form and we’ll do the rest.
Auxiliary aids
If you need practical help seeing our forms etc, request one of our handy magnifying sheets, clipboards or cheque writing templates.
Typetalk
We offer RNID's Typetalk service for people who find it hard to talk or hear our staff using standard phonelines.
If you have a 'text phone' you can call us on 18001 0845 9 724724*.
To help us improve our service we may record or monitor phone calls.
Online & Telephone Banking
Many of our accounts also offer telephone & Internet banking, handy if you'd prefer to manage your accounts from the comfort of your home.
AER stands for Annual Equivalent Rate and shows what the interest rate would be if we paid interest and added it to your account each year. The tax free rate is the rate of interest payable where interest is exempt from income tax. The favourable treatment of ISAs may change in the future.
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