To get an instant answer to your question, why not view our FAQs?
For general enquiries, you can also contact us by email. Please remember not to include any account related information for security purposes.
To help us respond to your call more efficiently, please call the most appropriate number from the list below.
If you want to contact customer services:
|
For contact about: |
Telephone*: |
Opening times: |
|
Car Insurance (Equity Direct |
0800 917 5090 |
Press option 2. |
|
Free breakdown cover |
01277 235811 |
8am - 8pm Mon - Fri. |
|
For contact about: |
Telephone*: |
Opening times: |
|
Car Insurance (Equity Direct |
0800 917 5090 |
8am - 8pm Mon - Fri 9am - 5pm Sat 10am - 3pm Sun. |
|
For Peace of Mind, Peace of Mind Plus, Essentials or Choices policies |
0845 602 6030 |
8am - 7pm Mon - Fri 9am - 2pm Sat |
|
Options Home Insurance (BISL Limited) |
0800 0481853 |
8am - 9pm Mon - Fri 9am - 5pm Sat 10am - 4pm Sun 9am to 5pm Bank Holidays |
|
Life Insurance and Life & Critical Illness Insurance |
0800 783 0083 |
8am - 9pm Mon-Fri 8am - 4pm Sat |
|
Guaranteed Over 50 Plan (AXA Sun Life plc) |
0800 904 7602 |
For Sales: 8am - 6pm Mon - Fri Customer Service: 8am to 8pm Mon - Fri |
|
Travel Insurance (ACE European Group Ltd) |
0800 519 9921 |
9am - 5pm Mon - Fri |
|
For claims on: |
Telephone*: |
Opening times: |
|
Car Insurance (Equity Direct Brokers Limited) |
0844 335 6630 |
24 hours, 7 days per week |
|
Home Emergency repairs help line (Homeserve) |
0870 600 0410 |
24 hours, 7 days per week |
|
Home Insurance |
||
|
Mortgage Payment Protection Insurance - Paymentcare (Aviva). |
0800 068 4489 |
8.30am - 6pm Mon - Fri |
|
Life Insurance or Life & Critical Illness Insurance policies arranged prior to 30 June 2011, provided by Royal |
0845 741 3002 |
9am - 5pm Mon - Fri 9am - 4pm Sat |
|
Life Insurance, or Life & Critical Illness Insurance policies, Income Protection Insurance arranged after 30 June 2011, provided by Aviva. |
0845 301 6383 |
9am - 5pm Mon-Fri 9am - 1pm Sat |
|
Guaranteed Over 50 Plan (AXA Sun Life plc). |
08457 322 223 |
8am - 8pm Mon - Fri |
|
Travel Insurance (ACE) |
0800 519 9925 |
9am - 5pm Mon - Fri |
|
Travel Insurance provided by Ageas (formerly Fortis) |
0800 085 4525 |
8am - 8pm Mon - Fri 9am - 4pm Sat |
|
Reward Current Account Insurances. This includes: - Identity Protection - Key Protection
- RAC Breakdown Cover |
0844 848 7072
0808 1560190 |
9am - 8pm Mon - Thurs 9am - 7pm Fri 9am - 5pm Sat (Please note that calls regarding Travel Insurance claims lines are open 9am to 6pm Monday to Friday) 24 hour assistance |
|
Travel Reward Current Account Insurances - Travel Insurance - Mobile Phone Insurance
- RAC Breakdown Cover |
0844 848 7073
0808 1560192 |
9am - 8pm Mon-Thurs 9am - 7pm Fri 9am - 5pm Sat (Please note that calls regarding Travel Insurance claims lines are open 9am to 6pm Monday to Friday)
24 hour assistance |
|
Premium Current Account Insurances
- RAC Breakdown Cover |
0844 848 7074
0808 1560193 |
9am - 8pm Mon-Thurs 9am - 7pm Fri 9am - 5pm Sat (Please note that calls regarding Travel Insurance claims lines are open 9am to 6pm Monday to Friday) 24 hour assistance |
|
Family Reward Current Account Insurances
- RAC Breakdown Cover |
0844 848 7075
0808 1560191 |
9am - 8pm Mon-Thurs 9am - 7pm Fri 9am - 5pm Sat (Please note that calls regarding Travel Insurance claims lines are open 9am to 6pm Monday to Friday)
24 hour assistance |