Here at Santander we take our customer service very seriously.
In the last year, we have asked over a quarter of a million of our customers what they thought of our service and what we could do to make things even better.
Using this feedback we have made many service improvements and will continue to do so.
We have also put in place a set of principles to make sure you are delighted with our service every time you deal with us.
For more information on the principles and service improvements click on the link below to read our Service Commitments leaflet.