- How long does it take to switch my mortgage rate?
Your account could be transferred in as little as 14 days, if your existing deal has ended.
- What types of mortgages are available?
We have Fixed, Tracker and Flexible products available, subject to eligibility.
- How long in advance, can I book a rate?
Up to 6 months for Tracker and Flexible Offset products and 4 months for Fixed Rate products.
- Are there any fees to switch?
We have a range of products - some with fees and some without, our advisors can provide you with full details so you can decide which product best suit your needs.
- Do I need a valuation?
No, the good news is as an existing customer, we don’t require a valuation to change the interest rate.
- Do I need to provide proof of income?
No, not to change the interest rate.
- How often do your mortgage deals change?
We review our rates regularly and as a result, they can change at any time. We also have special offers from time to time for our loyal customers, so give us a call to find out more.
- Why are the rates on the internet not available to me?
The rates on the internet are available to you as an existing customer if you are moving home or require additional lending. However if you are looking to review the interest rate on your existing mortgage our team of telephone advisors can provide you with full details.
- How do I notify you of a change of address?
You will need to complete one of our change of address forms, and provide us with proof of identification. You can get a copy of the form by calling us on 0870 5680 191* (we’re open Monday to Friday from 8am to 7pm, and Saturday 8am to 2pm) or from your local branch.
THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE
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